IT Support Technician

I am working with a growing technology-driven organisation seeking an IT Systems Technician to support both internal teams and external clients. This is a varied, hands-on role covering IT support, systems administration, onboarding, and customer engagement within a fast-paced operational environment.

The successful candidate will play a key role in maintaining systems, supporting users, onboarding new clients, and continuously improving processes and documentation.

• Provide IT systems, software, and hardware support across the business
• Own and manage the IT Service Desk, ensuring tickets are handled efficiently
• Support system administration, troubleshooting, and maintenance
• Onboard new clients, including system setup, data integration, and configuration
• Integrate customer platforms with internal systems
• Deliver system demonstrations and training to both internal users and customers
• Produce reports and analyse data using tools such as Excel and Power BI
• Support customer service queries related to systems and technology
• Identify opportunities for automation and process improvement
• Create SOPs and contribute to the internal knowledge base

Essential:

• Strong general IT support skills
• Good understanding of IT infrastructure and systems
• Strong Excel skills, including formulas and reporting
• Excellent written and verbal communication skills
• Customer-focused with a professional and confident approach
• Well organised and able to work under pressure

Desirable:

• Previous IT support experience (2+ years advantageous)
• Experience with ticketing systems (e.g. Freshdesk or similar)
• Exposure to e-commerce or web platforms (e.g. online selling systems)
• Experience producing reports using Power BI
• Awareness or interest in AI or automation technologies

• Strong problem-solving and analytical mindset
• Confident communicating via phone, email, and video calls
• Proactive, self-motivated, and eager to learn
• Flexible and adaptable in a changing environment
• Team-focused with excellent attention to detail