Infrastructure Engineer

About the Role: This is a key technical role responsible for the implementation, support, and maintenance of the organisation’s IT infrastructure across its global network. The position involves regular domestic and international travel, providing on-site technical support and assisting with the integration of newly acquired entities into the wider corporate systems. The successful candidate will join a collaborative team, reporting into a senior leader, and work closely with both technical and non-technical colleagues to ensure secure, efficient IT operations.Key Responsibilities:

Infrastructure Deployment

• Configure, install, and maintain IT infrastructure including servers, networking equipment, storage systems, and other hardware across multiple locations.

• Support the setup and integration of new sites or environments into the wider corporate infrastructure.

• Ensure all infrastructure is deployed in line with current industry best practices and aligned with organisational security standards.

Maintenance and Troubleshooting

• Provide both on-site and remote support for hardware and network-related issues, ensuring rapid identification and resolution to minimise downtime.

• Conduct regular system audits, perform software updates and patches, and ensure effective system backups and performance monitoring.

• Collaborate with internal stakeholders and, when required, third-party vendors to maintain seamless system operations.

Network and Systems Administration

• Configure and manage local and wide area networks (LAN/WAN), VPNs, firewalls, routers, switches, and wireless systems across distributed locations.

• Monitor and maintain infrastructure performance, identify and resolve security vulnerabilities and bottlenecks.

• Conduct root cause analysis (RCA) following incidents and implement preventive measures.

Documentation and Reporting

• Maintain accurate documentation for system configurations, network topologies, and procedures.

• Produce regular reports for senior stakeholders on infrastructure status, incident trends, and ongoing project developments.

Collaboration and Communication

• Work closely with members of the infrastructure, support, and wider IT teams to ensure cohesive service delivery and continuous improvement.

Key Qualifications:

Education & Experience

• Minimum of 3 years' experience in a relevant IT infrastructure or networking role (e.g., Infrastructure Engineer, Network Engineer).

• Demonstrated success in deploying and maintaining IT infrastructure across a variety of environments and locations.

Technical Skills

• Strong understanding of networking protocols, firewall configuration, and diagnostic tools; experience with Cisco Meraki is a plus.

• Solid experience in Microsoft 365 administration.

• Familiarity with server virtualisation technologies (e.g., VMware) and cloud platforms such as AWS or Azure.

• Knowledge of backup and disaster recovery systems; experience with solutions like Druva or Barracuda is desirable but not required.

• Awareness of IT security standards and frameworks such as ISO 27001, GDPR, and best practices in disaster recovery planning.

• Practical experience with enterprise-grade hardware and software from vendors such as Cisco, Dell, and Microsoft.

Certifications

• Industry-recognised certifications (e.g., Cisco, Microsoft, AWS, Azure) are highly preferred.

Key Competencies & Attributes:

• A customer-focused mindset, providing effective support both on-site and remotely.

• Ability to explain technical concepts clearly to non-technical audiences, ensuring user understanding.

• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve issues under pressure.

• Excellent communication and interpersonal abilities, capable of working collaboratively across global, cross-functional teams.

• Self-motivated and organised, with the ability to manage multiple priorities and adapt to evolving business needs.

• High attention to detail and a commitment to delivering reliable, high-quality outcomes.

Travel Requirements

• Willingness and flexibility to travel domestically and internationally as needed.

• A valid passport and driving licence are essential.