Sage 200 Support Consultant

Company Our client is a leading UK-wide managed IT services provider, supporting organisations with comprehensive technology solutions across infrastructure, business applications, cloud services and ongoing support. They are a Microsoft Partner holding all six Microsoft designations and are recognised for consistently outstanding customer satisfaction.Role

As a Sage Support Consultant, you will provide first-line telephone and remote support to customers across a range of Sage products and third-party add-ons. You’ll handle incoming support queries, diagnose issues, prioritise cases in line with SLAs and ensure customers receive timely, high-quality resolutions. 

Key responsibilities include:

• Handling Sage support queries via phone, email and remote access
• Analysing issues, performing data investigations and producing reports
• Managing and prioritising cases to maintain agreed service levels
• Staying up to date with the latest software updates and patches
• Contributing to continuous improvement initiatives and best practice
• Providing an excellent customer experience throughout every interaction 

This role is fully remote, offering flexibility and the chance to work within a collaborative, well-supported environment. Salary is up to £40,000.

Person

You’ll be a customer-focused support professional with experience in Sage products and a passion for problem-solving. You communicate clearly, work well under pressure, and enjoy helping users get the most out of their systems.

Ideal attributes:

• Experience supporting Sage applications (e.g., Sage 200 or similar)
• Strong analytical and troubleshooting skills
• Excellent telephone manner and customer-service skills
• Ability to manage priorities and work to SLAs
• Good attention to detail and strong documentation skills
• A proactive, positive attitude toward continuous learning and improvement