Sage Support Consultant

About the Role: Are you passionate about delivering exceptional customer support and have hands-on experience with Sage 200c? We’re looking for a Sage Support Consultant to join our clients dynamic support team, providing first-line assistance to clients across a range of Sage products and third-party add-ons.What you'll be doing:

• Responding to and resolving support queries via phone, email, and remote access.
• Managing and prioritising support tickets to meet SLAs.
• Investigating data issues and producing reports.
• Staying up to date with the latest software updates and patches.
• Collaborating with internal teams to identify training and technology improvement opportunities.
• Promoting best practices and continuous improvement across the department.

What you'll bring:

• Essential: Experience with Sage 200c and a solid understanding of accounting principles.
• Preferred: Sage 200 accreditation and formal accounting qualifications.
• Familiarity with add-ons such as Eque2 Construct, Draycir Spindle, Credit Hound, Sicon, and Eureka.
• Strong communication skills and a customer-focused mindset.
• Proficiency in Microsoft Office and remote access technologies.
• Analytical thinking and attention to detail.
• Experience in a support environment resolving customer tickets.

Why Join?

• Be part of a collaborative and forward-thinking team.
• Opportunity to work with leading technologies and clients.
• Supportive environment focused on personal development and learning.