Software Support Consultant

An innovative and fast-growing software business within the property and digital surveying space is looking to hire a proactive Software Support Consultant to join its Operations team.

This organisation delivers a market-leading platform used by surveying practices and asset management firms to digitally capture and manage data, helping customers produce high-quality outputs and operate more efficiently. Due to continued growth, they are expanding their support function.

As a Software Support Consultant, you’ll be a key part of the operations team, acting as a front-line contact for customers and supporting them through the full resolution of software-related queries.

Key responsibilities include:

• Managing and triaging inbound support queries across email, live chat and phone
• Resolving customer issues and escalating to internal teams where required
• Proactively managing customer expectations and communicating progress
• Supporting customer implementations alongside Customer Success colleagues
• Using ticketing systems to log, track and resolve issues
• Contributing to process improvements and support initiatives as the business scales

You’ll be an enthusiastic and motivated individual with a genuine interest in software and technology, looking to build a long-term career in customer support.

We’re ideally looking for:

• 1–2 years’ experience in a customer support, service desk or customer-facing role
• Strong written and verbal communication skills
• Experience using ticketing / case management systems
• Passion for technology and helping customers succeed
• A positive, accountable mindset with strong attention to detail
• Ability to work independently while contributing effectively as part of a team

Additional skills that are beneficial:

• Excel skills (macros advantageous but not essential)
• Exposure to analytics or reporting tools (e.g. Power BI, Tableau, similar)
• A technology-related qualification or degree

• Join a growing, forward-thinking software business
• Remote-first working with optional office access
• Clear opportunity to develop a career in software support and operations
• Supportive team environment with scope to take on more responsibility