Technical Customer Support

Our client, a pioneering force in the construction technology sector, is offering an incredible opportunity for individuals passionate about making a tangible impact. Known for their innovative approach, this company leverages advanced AI technology to transform digital waste into speed and profitability, earning trust from industry leaders like Parsons and Ferrovial. They are committed to fostering professional growth by collaborating with Adoption Specialists and internal teams, along with facilitating training sessions to keep team members updated on product enhancements.

• Enjoy a hybrid work environment with two days a week in the London office, providing the flexibility to balance personal and professional commitments effectively.
• Be part of an innovative company that is trusted by industry giants, providing a rich environment for professional growth.
• Enhance your analytical and communication skills while gaining valuable knowledge in construction software.

• Deliver responsive and effective support across multiple channels, contributing to the company's commitment to excellence and building trust with each customer interaction.
• Collaborate with global customers, providing essential connections and facilitating dynamic growth opportunities in customer support functions.
• Work alongside Adoption Specialists and internal teams to stay updated on product enhancements and facilitate training sessions.

• Bachelor's degree or equivalent experience in a relevant field is preferred, offering you a strong foundation to excel in the role.
• Proven experience in customer support, service, or satisfaction roles provides an opportunity to demonstrate your skills.
• Strong analytical, problem-solving, and communication skills enable you to effectively troubleshoot issues and engage various audiences.
• Efficient organizational and time-management skills allow you to prioritize tasks effectively in a hybrid work environment.
• Knowledge of construction software or similar digital solutions is a plus, enabling you to further enhance your expertise.