CRM Systems Manager (InterAction)

CRM Manager (InterAction) – 12-Month Fixed-Term Contract

We're seeking an experienced CRM Manager to join a leading professional services organisation on a 12-month fixed-term contract. This is an exciting opportunity to lead the ongoing development of an enterprise-wide InterAction CRM platform, enabling colleagues to make smarter, insight-led decisions and build stronger client relationships.

This is a highly visible role at the heart of a strategic CRM programme, supporting a wider digital transformation agenda. Working closely with Marketing, Business Development, IT, Data and senior stakeholders, you'll help shape how CRM supports business growth, client engagement and commercial success.

Using a combination of technical expertise, stakeholder engagement and change leadership, you'll play a key role in embedding a culture where data is trusted, accessible and used to drive meaningful business outcomes.

Key Responsibilities

• Lead the optimisation and ongoing development of the InterAction CRM platform.
• Drive organisation-wide CRM adoption through training, support and user engagement.
• Partner with Marketing, IT and Data teams to improve reporting, insight and automation.
• Develop dashboards and data-driven solutions to support business decision-making.
• Explore emerging technologies, including AI, to enhance CRM capabilities.
• Influence senior stakeholders and promote CRM best practice across the organisation.

About You

You'll bring:

• Proven CRM management experience within a professional services environment.
• Experience with InterAction CRM (highly desirable).
• Strong technical expertise in CRM configuration, optimisation and reporting.
• Experience driving user adoption and managing change across diverse stakeholder groups.
• The ability to translate data into actionable insights and recommendations.
• Excellent communication and stakeholder management skills.
• A proactive, collaborative approach with the ability to influence at all levels.

At Norfolk Capsey, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let us know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

ABOUT NORFOLK CAPSEY

Norfolk Capsey is a professional services marketing & business development recruitment specialist. For over twenty five years we've been connecting talent with many leading professional services firms in the UK & internationally. Access our website for the latest vacancies and follow our LinkedIn page for vacancies & market updates.