CRM Systems Specialist

A leading international law firm is seeking a CRM Systems Specialist to join its Marketing & Business Development team in London.

This role will act as the local CRM subject-matter expert, responsible for maintaining high-quality CRM data, supporting users, and playing a key role in the firm’s migration from InterAction to Intapp DealCloud.

Key Responsibilities:

• Support the migration from InterAction to Intapp DealCloud and ongoing system adoption.
• Act as the London CRM expert, supporting partners and internal users.
• Maintain and improve CRM data quality, governance and best practices.
• Cleanse and maintain contact records, mailing lists and company data.
• Produce searches, reports and targeted lists to support Business Development activity.
• Ensure CRM data processes comply with GDPR and data protection requirements.

Skills & Experience:

• Hands-on experience with Intapp DealCloud and InterAction.
• Strong CRM data management and data governance experience.
• Excellent attention to detail and data accuracy.
• Strong communication skills with the confidence to work with senior stakeholders.
• Experience in legal or professional services environments is desirable.

At Norfolk Capsey, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let us know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

ABOUT NORFOLK CAPSEY

Norfolk Capsey is a professional services marketing & business development recruitment specialist. For over twenty five years we've been connecting talent with many leading professional services firms in the UK & internationally. Access our website for the latest vacancies and follow our LinkedIn page for vacancies & market updates.