Cutover Manager
Job summary
Are you passionate about digital transformation and ready to make a real impact on patient care? We are seeking an exceptional Cutover Manager to lead one of the most critical phases of our New Electronic Patient Record (EPR) Programme. This is a rare opportunity to join our Trust at a pivotal moment, as we deliver a once-in-a-generation change to the way we work and care for our communities.As Cutover Manager, you will be at the heart of our digital journey--responsible for planning, coordinating, and delivering the safe transition from our legacy systems to a modern, integrated EPR. You will work alongside clinical, operational, and digital leaders, guiding multidisciplinary teams through a complex and high-profile go-live. Your expertise will ensure that our staff are fully supported, our services remain safe and effective, and our patients experience the benefits of digital innovation from day one.You will have the autonomy to shape the cutover strategy, lead the Go-Live Command Centre, and manage risks and resources at scale. This role offers the chance to influence Trust-wide change, build relationships with senior stakeholders and national partners, and leave a lasting legacy for the future of healthcare in our region.If you thrive on challenge, excel at leading teams through change, and want to be part of a supportive, ambitious, and values-driven organisation, we would love to hear from you.
Main duties of the job
- Lead the development, implementation, and continuous improvement of the Trust-wide cutover strategy for the EPR Programme.
- Oversee all cutover activities, ensuring seamless coordination across data migration, testing, training, operational readiness, and early live support.
- Establish and manage the EPR Go-Live Command Centre, including incident management, downtime protocols, escalation, and rapid response.
- Manage complex risks and dependencies, developing robust mitigation and contingency plans.
- Hold delegated responsibility for the cutover workstream budget, including contractor and agency spend, resource allocation, and financial reporting.
- Engage and influence senior stakeholders, including clinical, operational, and digital leaders, and manage relationships with external suppliers, system integrators, and NHS bodies.
- Ensure compliance with Trust policies, NHS digital standards, and statutory requirements, including safeguarding, equality and diversity, health and safety, and information governance.
- Maintain accurate and timely documentation of all cutover activities, decisions, and outcomes for audit and assurance purposes.
- Champion a culture of safety, learning, and improvement throughout the cutover and go-live period.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description
Job responsibilities
Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed
Person Specification
Qualifications
- Master's degree or demonstrable equivalent senior-level experience in Health Informatics, Project/Programme Management, Business Administration, or a related discipline
- Professional operational service delivery and business management knowledge to degree level or equivalent
- Further management experience or training to postgraduate diploma level or equivalent
- Advanced project/programme management certification (e.g. PRINCE2 Practitioner, MSP, APM, Agile)
- Postgraduate qualification in EPR configuration, digital health, or clinical systems
- Membership of a relevant professional body (e.g. BCS, HIMSS, APM)
- Formal training in change management, service readiness, or ITIL
- Certification in NHS-specific digital frameworks or standards (e.g. Blueprinting, What Good Looks Like)
Experience
- Significant experience leading cutover or go-live activities in large-scale digital transformation programmes, preferably within NHS or healthcare settings.
- Proven track record of strategic planning and delivery across multiple workstreams (e.g. data migration, testing, training, operational readiness).
- Experience in incident management, including downtime coordination, escalation protocols, and command centre operations during go-live.
- Experience of budget management or delegated financial responsibility, including contractor/agency oversight.
- Experience of working with EPR suppliers and system integrators, including contract mobilisation and implementation phases.
- Experience of developing or implementing cutover policies, protocols, or toolkits within a Trust or system-wide programme.
- Experience of leading cross-organisational working groups or steering committees.
Skills
- Strategic planning across multiple workstreams including data migration, testing, training, and operational readiness
- Leadership and influence to guide cross-functional teams and senior stakeholders
- Incident and risk management including downtime coordination and escalation protocols
- Excellent communication and negotiation skills for presenting complex information and managing stakeholder relationships
- Proficiency in project and programme management methodologies such as PRINCE2, MSP, or Agile
- Skilled in working with with suppliers and contract management
- Skills in developing and implementing cutover policies and early live support frameworks
- Experience in training design and delivery for go-live readiness
Knowledge
- Specialist knowledge of cutover planning and execution in large-scale digital health programmes
- In-depth understanding of NHS operational environments and the impact of digital transformation on clinical and non-clinical services
- Knowledge of risk management principles and business continuity planning
- Familiarity with programme governance, reporting structures, and assurance requirements
- Knowledge of EPR supplier landscape, implementation methodologies, and contract mobilisation
- Understanding of NHS interoperability standards and integration approaches
- Awareness of NHS digital policy, including Frontline Digitisation, What Good Looks Like, and Blueprinting Familiarity with NHS financial planning and capital investment processes
Other
- Able to travel to Trust locations and sites as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Norfolk & Suffolk Foundation NHS Trust
Address
County Hall
Martineau Lane
Norwich
NR1 2DE
Employer's website
https://www.nsft.nhs.uk/Pages/Home.aspx
- Company
- Norfolk & Suffolk Foundation NHS Trust
- Location
- Norwich, United Kingdom NR1 2DE
- Employment Type
- Fixed-Term
- Salary
- £55690.00 - £62682.00 a year
- Posted
- Company
- Norfolk & Suffolk Foundation NHS Trust
- Location
- Norwich, United Kingdom NR1 2DE
- Employment Type
- Fixed-Term
- Salary
- £55690.00 - £62682.00 a year
- Posted