Performance Improvement Manager
Job summary
This role sits within the Corporate Performance and Insights Team at Norfolk and Suffolk NHS Foundation Trust (NSFT), contributing to the delivery of high-quality performance management, data analysis, and reporting across the organisation. The post holder will support the Trust and its localities to improve performance against key targets and KPIs, working in partnership with Business Intelligence and Data Warehouse functions to deliver accurate, timely, and insightful information. The position plays a central leadership role within the performance team, providing day-to-day operational oversight and line management to Performance Improvement Business Partners. It is responsible for driving a culture of continuous improvement in performance, quality, and data integrity, while ensuring consistent and standardised reporting approaches across the Trust. The role requires strong collaboration with operational, clinical, and corporate stakeholders to translate complex data into clear, actionable insights that support decision-making at locality and board level.
Main duties of the job
Lead the operational delivery of the performance function, including line management and continuing development of a team of Performance Improvement Business Partners and Locality Information Leads, ensuring high standards of performance, professional development, and delivery. Oversee the production and continuous improvement of Trust-wide and locality reporting, ensuring outputs are accurate, standardised, and provide clear insight across clinical, quality, workforce, and patient experience metrics. Provide expert advice, training, and support to stakeholders, translating complex data into accessible insights, and influencing decision-making across operational and executive forums. Work closely with internal teams to develop and enhance Business Intelligence tools, dashboards, and reporting systems, promoting self-service and efficient access to performance information.
Demonstrate a proactive and self-motivated approach to continuously develop personal expertise, identify opportunities to improve existing processes and systems, and drive innovation in performance reporting and analytical practice.
About us
At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.
We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce. We recognise that not everyone has equal access to opportunities and are working to address this.
We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Job description
Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Person Specification
Qualifications
- Post Graduate level qualification in business and/or management.
- ICT related qualification at Level 5 or above or experience at a good standard using MS Office specifically Excel, Word and PowerPoint
- Evidence of continued professional development
- Project Management
Experience
- Managing people in partnership
- Supporting service improvement and leading performance
- Knowledge of KPIs and NHS performance
- Ability to communicate complex information
- Experience managing change
Skills
- Ability to develop a culture that uses data to improve
- Ability to use a range of data and IT software packages
- Ability to promote equality and value diversity
Knowledge
- Management tools, organisational systems and processes, relevant to the NHS
Other
- Professional approach with a focus on customer service and quality
- Ability to be self-motivated and work independently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Norfolk & Suffolk Foundation NHS Trust
Address
County Hall
Norwich
NR1 2DH
United Kingdom
Employer's website
https://www.nsft.nhs.uk/Pages/Home.aspx