Performance Improvement Manager
Job summary
Shape the future of performance reporting and assurance at NSFT
We are seeking an exceptional and innovative Performance Improvement Manager to lead a major programme of work to transform the Trust's assurance reporting, performance intelligence and decision-making capability.
This is an exciting opportunity for an experienced performance or business intelligence professional with advanced expertise in Power BI, data modelling and performance management frameworks to play a key role in redesigning how the organisation measures, monitors and improves performance.
Main duties of the job
Working within the Performance Team, you will lead the development and refinement of a business intelligence solution that transforms the Trust's approach to assurance reporting, performance management and data quality monitoring. The solution will enable the day-to-day identification and management of performance, quality and data quality issues through intuitive and user-centred dashboards. It will support the seamless production of comprehensive locality-level Quality and Performance reports, with narrative and assurance information captured continuously throughout the reporting cycle. This information will then flow through organisational governance structures, evolving into a fully formed Integrated Quality and Performance Report (IQPR) that combines robust data, meaningful analysis and evidence-based narrative, providing a clear and consistent view of organisational performance from frontline services through to the Trust Board.
This work includes the creation of complex datasets, advanced Power BI dashboards, integration of narrative collected via user interfaces, SPC rebasing methodologies and enhanced data quality processes. You will work closely with senior leaders, operational teams and technical specialists to translate complex requirements into practical, user-centred reporting solutions that support effective governance and informed decision-making.
About us
At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.
We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority. We recognise that not everyone has equal access to opportunities and are working to address this.
We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Job description
Job responsibilities
The successful candidate will bring significant experience of developing innovative reporting and business intelligence solutions within a complex environment. You will be able to rapidly assess reporting requirements, identify and evaluate delivery options, recommend appropriate solutions and lead successful implementation. You will also play a key role in developing the capability of the wider team through coaching, mentoring and knowledge sharing, helping to strengthen and future-proof NSFT's analytical and reporting functions.
This role offers a unique opportunity to make a lasting impact by delivering modern, efficient and sustainable performance reporting solutions that reduce manual processes, improve assurance, and support the Trust's strategic objectives. If you are passionate about using data, insight and innovation to drive improvement and have the leadership skills to bring people and solutions together, we would welcome your application.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Some of the benefits you can expect:
NHS pension
a comprehensive in house & external training programmes
career progression
starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
staff physio service
NHS discounts and many more.
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Person Specification
Experience
- Managing in a pressurised environment
- Leading on complex and advanced Projects
- Directly supporting Service improvement
Qualifications
- Post Graduate level qualification in business and/or management.
- ICT related qualification at Level 5 or above or experience at a good standard using MS Office specifically Excel, Word and PowerPoint
- Maths and English qualifications at level 5 or above or equivalent
Skills
- Ability to develop and lead a culture that improves quality using data and systems to support improvements
- Ability to expertly use a developing range of IT systems, Business Intelligence Tools and software packages specifically to present information to external an internal audience
- Ability to write confidently in reports explaining issues with actions stated clearly.
- Ability to develop indepth plans and trajectories that can be used to self-assess and deliver improvements
Knowledge
- Expert working knowledge of wider health and social care systems and structures, policies, procedures and legislation relevant to NHS contracts and business functions
- Management tools, organisational systems and processes relevant to managing in an NHS organisation
- National developments and relevancy to performance and data
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Norfolk & Suffolk Foundation NHS Trust
Address
County Hall
Martineau Lane
Norwich
NR1 2UA
United Kingdom
Employer's website
https://www.nsft.nhs.uk/Pages/Home.aspx