Project Support Officer
Job summary
This is an exciting opportunity to join the Clinical Transformation team as a Project Support Officer (Band 4), supporting the delivery of the new Electronic Patient Record (EPR) Programme. The post holder will play a key role in ensuring the smooth and effective running of the programme by providing comprehensive administrative and project support to the EPR Programme Manager and project team.
The role involves maintaining accurate project documentation, coordinating meetings and communications, managing project data, and supporting the planning and delivery of key project activities. The Project Support Officer will act as a first point of contact for end user and stakeholder enquiries, provide clear and timely information, and help foster a collaborative and positive environment as the programme develops.
Main duties of the job
- Provide administrative support to the EPR Programme Manager and project team, including organising meetings, preparing agendas, taking minutes, and managing correspondence.
- Maintain the project library, databases, and resources, ensuring all documentation is accurate, up to date, and securely stored.
- Support the development and updating of project plans, timelines, and key workstreams, and assist with project planning and coordination activities.
- Act as the first point of contact for enquiries from end users and stakeholders, providing clear, accurate, and timely information and guidance.
- Communicate complex, sensitive, or evolving information to a variety of audiences, adapting style and content as project details change.
- Support the management of and communicate change effectively, addressing concerns and resistance, and fostering a collaborative environment.
- Enter project data, generate reports, and utilise a range of IT applications to support project delivery and monitoring.
- Support the Project Support Manager in the end-to-end management of Purchase Orders for the EPR Programme, including raising, tracking, and processing orders in line with Trust policies and procedures.
- Maintain accurate records of all Purchase Orders, liaising with suppliers, finance, and internal stakeholders to ensure timely processing and provide regular updates on the status of orders.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description
Job responsibilities
Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed
Person Specification
Qualifications
- NVQ Level 3 in Business Administration, Project Management, or a related field, or equivalent experience gained through administrative or project support roles
- Project management qualifications, especially PRINCE2 Foundation or Practitioner
- NVQ Level 4 or above in Business Administration, Project Management, or a related field
- Degree in a relevant subject (e.g., Business, Management, Health Administration)
Experience
- Experience with data entry, report generation, and maintaining accurate records.
- Experience handling a variety of non-routine tasks, adapting to changing priorities, and resolving day-to-day problems independently.
Skills
- Ability to clearly communicate complex, sensitive, or evolving information to a variety of audiences, both verbally and in writing.
- Strong persuasive and motivational skills to encourage engagement and buy-in from colleagues, stakeholders, and end users.
- Confident in delivering training sessions, workshops, or demonstrations to users or staff, especially on new or changing systems and processes.
Knowledge
- Competent and proficient knowledge and understanding of a range of ICT systems.
Other
- Able to travel to all Trust sites and venues as required on an occasional basis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Norfolk & Suffolk Foundation NHS Trust
Address
County Hall
Martineau Lane
Norwich
NR1 2DH
Employer's website
https://www.nsft.nhs.uk/Pages/Home.aspx