Service Desk Supervisor
Job summary
The Service Desk is the single point of contact for all ICT related incidents and service requests. The goal of the Service Desk is to facilitate the restoration of normal operational service with minimal business impact on the Trust within agreed service levels and clinical / business priorities. The Service Desk also provides a mechanism for users to request and receive pre-defined; pre-authorised standard services, for example, new starters, new hardware requests, and / or new software requests.
The Service Desk Supervisor will be part of the Service Desk Team working as deputy to the Service Desk Manager by line managing members of the team, training new starters and ensuring quality of the team's work; as well as assisting in the duties of the Service Desk Analysts.
Main duties of the job
The primary duties of the role are to:
- Line manage approximately half of the department's ICT Service Desk Analysts
- Provide training and mentorship to new starters within the team
- Lead on Quality Assurance activities within the team
- Allocation of work duties to ICT Service Desk Analysts
- Deputise for the Service Desk Manager, when necessary.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description
Job responsibilities
Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed
Person Specification
Qualifications
- ITIL4 Foundation or equivalent best practise qualification or experience working in an ITIL environment
- Degree level qualification within ICT field or relevant experience.
- Comptia A+ or equivalent technical qualification
Experience
- Professional ICT Support experience
- People Management or Leadership experience
- Quality Assurance experience
Skills
- Customer Service Skills
- Team Working Skills
- Conflict Resolution Skills
- Performance management skills
- Leadership Skills
Knowledge
- ICT Best Practise Knowledge
- The NHS and it's Operational Structures
Other
- Detail Orientated
- Calm and cool headed
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Norfolk & Suffolk Foundation NHS Trust
Address
Hellesdon Hospital
Drayton High Road
Norwich
NR6 5BE
Employer's website
https://www.nsft.nhs.uk/Pages/Home.aspx
- Company
- Norfolk & Suffolk Foundation NHS Trust
- Location
- Norwich, United Kingdom NR6 5BE
- Employment Type
- Fixed-Term
- Salary
- £38682.00 - £46580.00 a year
- Posted
- Company
- Norfolk & Suffolk Foundation NHS Trust
- Location
- Norwich, United Kingdom NR6 5BE
- Employment Type
- Fixed-Term
- Salary
- £38682.00 - £46580.00 a year
- Posted