Chief Product Officer
Job summary
Chief Product Officer provides executive-level leadership, authority and accountability for the end-to-end product lifecycle of the Group's core digital platforms, including the Electronic Patient Record (EPR), Diagnostics platforms (PACS, RIS, LIMS, imaging and reporting systems) and Microsoft workplace products (M365, Teams, SharePoint and Power Platform).
The postholder is accountable for setting product vision and strategy, defining and governing multi-year roadmaps, and assuring the safe, effective and sustainable delivery, optimisation and evolution of these products across multiple acute hospital organisations. The role ensures that digital products measurably improve patient outcomes, clinical safety, staff experience, operational performance and organisational resilience.Operating with very high autonomy and corporate authority, the role carries system-wide responsibility across multiple Acute Trusts, influencing Integrated Care System (ICS), regional and national digital programmes.
Main duties of the job
The role requires an agile and adaptable leader who can move across programmes and Trusts as priorities evolve, bringing consistent methodology, pace and delivery discipline. You will oversee programme governance, manage risks and dependencies, support operational readiness and ensure transformation initiatives are both ambitious and deliverable within frontline healthcare settings.
This Group-level role is primarily based in Norwich but requires regular travel across all three Trusts, including Great Yarmouth and King's Lynn.This is an exciting opportunity to shape and deliver transformational change at scale, working collaboratively across the Group to improve services, strengthen operational performance and support better outcomes for patients and staff.
About us
The newly formed Norfolk & Waveney University Hospitals Group (NWUHG) is placing people and culture at the heart of its transformation.
By working as one system, the Group is strengthening workforce development, improving staff experience and creating consistent, supportive leadership across all three hospitals. This unified approach enables better training, enhanced well-being support, and a stronger culture rooted in compassion, flexibility and continuous learning.
Focusing on people also supports national priorities - ensuring the workforce is skilled, adaptable and ready for the future models of care - and strengthens NWUHG's overall performance by improving qualify, resilience and sustainability.
Together, this creates a Groupwide commitment to making NWUHG a great place to work, with clear benefits for staff including:
Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room at NNUH Colney Lane site
Discounted Gym memberships
Generous pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH Colney Lane site
Free 24 hour confidential counselling support
On-site Nursery at NNUH Colney Lane
On-site cafes offering staff discounts at NNUH Colney Lane
Support in career development
Flexible staff bank
Salary sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
The postholder holds stewardship of multi-million-pound capital and revenue portfolios and is accountable for ensuring value for money, benefits realisation and long-term sustainability.
Decisions taken by the postholder have direct and material impact on patient safety, service continuity, workforce productivity, regulatory compliance and organisational reputation. Poor judgement at this level could result in widespread clinical harm, operational disruption, financial loss or regulatory intervention.
The role embeds user-centred design, clinical safety, interoperability, benefits realisation and robust governance, aligned to NHS DDaT and SFIAplus (BCS) professional standards, and requires credible operation in complex, politically sensitive and contested environments.All staff are expected to act as role models, consistently demonstrating the Groups values and supporting and encouraging an inclusive culture.
Person Specification
Qualifications
- Educated to Master's level or equivalent in a relevant discipline such as Health Informatics, Digital Health, Computing, Information Systems, Business Management, Organisational Change or a closely related field, or able to demonstrate equivalent expert knowledge and capability gained through extensive senior-level experience leading large-scale digital product portfolios within complex, highly regulated organisations.
- Recognised training or certification in product management and product leadership, such as APMG Product Management, Pragmatic Institute, Professional Scrum Product Owner (PSPO) or equivalent, evidencing deep understanding of outcome-led, user-centred product practice applied at enterprise and system scale.
Experience
- Extensive senior-level experience leading complex, enterprise-scale digital product portfolios within health or comparable safety-critical, highly regulated environments.
Skills
- Strategic product leadership capability at enterprise and system level, including the ability to set a clear, long-term product vision aligned to organisational, ICS and national priorities.
- Advanced people leadership capability, including building and sustaining high-performing, inclusive and multi-disciplinary teams across Product, UX, Clinical, Engineering and Data domains.
Attitude
- Demonstrates a visionary and innovative leadership mindset, with the ability to articulate and sustain a compelling long-term product vision that aligns with clinical priorities, organisational strategy and national NHS direction.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Norfolk and Norwich University Hospital
Address
NNUH / JPUH / QEHKL / Norfolk County Hall / Remote
Norwich
NR4 7UY
United Kingdom
Employer's website
https://www.nnuh.nhs.uk/