EPR Product Manager
Job summary
The Product Manager - EPR provides corporate-level strategic leadership, executive assurance and full lifecycle accountability for the Electronic Patient Record (EPR) across the Norfolk and Waveney Acute Hospitals Collaborative.
The postholder holds system-wide responsibility for ensuring that the EPR platform is clinically safe, operationally effective, financially sustainable, interoperable, resilient and fully aligned to NHS England strategy, ICS priorities and long-term organisational transformation objectives.
The role carries significant and direct responsibility for:
- Patient safety across acute clinical pathways
- Regulatory compliance (CQC, DSPT, Clinical Safety Standards)
- Multi-million-pound capital and revenue investment
- Clinical workflow integrity and transformation
- Organisational reputation and digital maturity
- Benefits realisation across multiple Trusts
Decisions taken at this level directly influence the safety and quality of patient care, statutory performance reporting, workforce productivity, financial recovery trajectories and long-term public investment.
Operating with a high degree of executive autonomy within corporate and national governance frameworks, the postholder defines and owns the EPR strategic roadmap, oversees capital investment planning, governs clinical safety assurance, leads high-level supplier negotiations, and provides direct assurance to Trust Boards and ICS leadership.
Main duties of the job
Hold strategic ownership and corporate accountability for the EPR platform across multiple Acute Trusts.
Define and govern a multi-year EPR strategy and capital investment roadmap aligned to NHS national policy, ICS digital strategy and long-term service transformation.
Provide executive-level assurance to Trust Boards, Audit Committees and Digital Committees regarding EPR performance, safety, risk exposure and financial stewardship.
Lead convergence, optimisation and rationalisation programmes across multiple hospital sites to maximise clinical value and eliminate duplication.
Shape regional and system-wide EPR strategy through influence in ICS and national digital forums.
Establish and chair structured EPR governance frameworks, including Clinical Safety Groups, Design Authorities and Programme Boards.
Maintain corporate oversight of risk registers, safety cases, hazard logs and regulatory assurance documentation.
Provide Board-level escalation and mitigation planning for high-risk system issues.
Ensure structured governance of major upgrades, deployments, integrations and system transitions across multiple sites.
Act as executive sponsor for critical EPR transformation initiatives.
Hold ultimate professional accountability for compliance with Clinical Safety Standards (DCB0129/0160).
Oversee enterprise interoperability between EPR and PACS, LIMS, PAS, Microsoft platforms, regional shared care records and national data services (HL7, FHIR, APIs).
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Hold strategic ownership and corporate accountability for the EPR platform across multiple Acute Trusts.
- Define and govern a multi-year EPR strategy and capital investment roadmap aligned to NHS national policy, ICS digital strategy and long-term service transformation.
- Provide executive-level assurance to Trust Boards, Audit Committees and Digital Committees regarding EPR performance, safety, risk exposure and financial stewardship.
- Lead convergence, optimisation and rationalisation programmes across multiple hospital sites to maximise clinical value and eliminate duplication.
- Shape regional and system-wide EPR strategy through influence in ICS and national digital forums.
- Establish and chair structured EPR governance frameworks, including Clinical Safety Groups, Design Authorities and Programme Boards.
- Maintain corporate oversight of risk registers, safety cases, hazard logs and regulatory assurance documentation.
- Provide Board-level escalation and mitigation planning for high-risk system issues.
- Ensure structured governance of major upgrades, deployments, integrations and system transitions across multiple sites.
- Act as executive sponsor for critical EPR transformation initiatives.
- Hold ultimate professional accountability for compliance with Clinical Safety Standards (DCB0129/0160).
- Oversee enterprise interoperability between EPR and PACS, LIMS, PAS, Microsoft platforms, regional shared care records and national data services (HL7, FHIR, APIs).
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
- Educated to Master's level in Health Informatics, Digital Health, Clinical Systems, Business Transformation or related discipline, or able to demonstrate equivalent highly developed specialist knowledge gained through substantial senior-level EPR leadership experience.
- Formal product, programme or portfolio management qualification (e.g. MSP, PRINCE2 Practitioner, MoP, AgilePM, SAFe, or equivalent) demonstrating structured governance and delivery capability at enterprise scale
Experience
- Extensive senior experience leading large-scale EPR implementation, optimisation or transformation programmes within acute healthcare environments.
- Experience leading multidisciplinary teams comprising digital specialists, clinical informatics leads, analysts, configuration experts and supplier resources.
Skills
- Highly developed specialist knowledge of EPR systems, configuration methodologies, workflow optimisation and enterprise deployment models.
Attitude, aptitude
- Demonstrates the Collaborative's values of QEHKL - Living our values, NNUH - PRIDE, and JPUH - CARER in all aspects of leadership and decision-making.
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Norfolk and Norwich University Hospital
Address
Norfolk and Waveney Acute Hospitals Collaborative
Norwich
NR4 7UY
United Kingdom
Employer's website
https://www.nnuh.nhs.uk/