Nuclear Medicine Administrator and Clerical
Job summary
The Radiology Admin & Clerical Assistant is one of a team carrying out reception and clerical duties in relation to Nuclear Medicine and PET-CT services throughout the Norfolk and Norwich University Hospital.
To support the delivery of a high quality, safe and compassionate healthcare service,all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Part time: 20 hours per week
Main duties of the job
- To undertake all reception duties, as required, in a pleasant and courteous manner with patients, visitors and other hospital staff
- The Radiology Admin & Clerical Assistant is one of a team carrying out reception and clerical duties, which is strongly a bookings role to book patients in for their scans in relation to Nuclear Medicine and PET-CT services throughout he Norfolk & Norwich University Hospital
- To liaise directly with Allied Healthcare Professionals and other members of the multidisciplinary team, relaying information accurately and promptly
- To undertake and update Soliton, ICE and PAS training to enable the post holder to carry out their duties accurately and efficiently to ensure the efficient running of the department
- To be able to learn new systems within radiology.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
To be able to check ICE for electronic requests and deferred orders and register new patients on PAS in a timely manner to ensure the efficient running of the department.
To undertake PAS training to enable the checking, amending and registration of patient demographic details as necessary and the checking of patient activity within the hospital, including changes to clinic appointments.
To input and scan all paper referrals into Soliton (RIS) accurately and promptly to ensure information is up to date.
To greet patients, check referral details, record/verify the attendance on Soliton (RIS) and direct to the waiting area.
To greet pre-booked patients, locate and validate appointment referrals details on Soliton and direct to the waiting area.
To use electronic work lists to schedule patient appointments according to clinical priority, associated waiting times or future clinic dates ensuring all capacity is utilised.
To schedule patient appointments in turn and according to their clinical priority either by phone or by letter ensuring they are booked into the correct scheduling location according to the availability of staff. To flag to immediate manager when there is a capacity shortfall that would result in patients breaching targets.
To enter appointment details on the Radiology Information System (RIS) and generate appropriate appointment letters complying with booking standards in the time restraints set.
To deal with and action as appropriate, incoming mail and ensure that all outgoing mail is taken to the central collection point by the end of each working day.
To deal with queries and telephone enquiries from all levels of staff, patients, relatives and other professional bodies in a timely and courteous manner. To be able to cope with people in different emotional dispositions and diffuse situations, sometimes stressful, which could lead to complaints.
To book interpreters for patients as and when required by telephoning Intran, ensuring all relevant information is to hand.
To take calls from patients changing/postponing appointments and update all information on Soliton.
To prioritise workload on a day to day basis.
To train and supervise new and inexperienced members of staff offering guidance and support.
Attend and participate in clerical and departmental meetings and mandatory training.
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position, which is part of occupation code 4149 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role
Person Specification
Experience
- Some experience of office/reception work
- Experience in NHS or similar
Qualifications
- Good general standard of literacy and numeracy
Skills, abilities and knowledge
- IT skills - accurate data input
- Good communication and interpersonal skills
- Understanding of the need for confidentiality
Attitude, aptitude
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Norfolk and Norwich University Hospital
Address
Norfolk and Norwich University Hospital
Colney rd
Norwich
NR4 7UY
United Kingdom
Employer's website
https://www.nnuh.nhs.uk/