Receptionist - Urology

Job summary

This is an exciting opportunity for a conscientious, enthusiastic, highly motivated, and organised individual to join our busy General Surgical Outpatients Department.

This is a permanent Receptionist position based within our General Surgical Outpatients Department, working alongside our friendly, experienced, highly motivated, and organised administrative team across the Urology, General Surgery, and Vascular Departments.

You will have a methodical approach to work, be extremely well organised, and have a flexible attitude incorporating our Trust PRIDE values. Good communication skills are essential to this post, as the successful candidate must be able to work well both in a team and independently.

This position is required to provide critical administrative and reception support to the Urology, Vascular and General Surgery outpatient teams, with a primary focus on managing a fast-paced outpatient area, much of which is procedure-based and income-generating.

Hours: 30 hrs per week

Interview date: TBC

Main duties of the job

Be responsible for booking outpatient appointments, contacting patients, maintaining and updating records, and covering front-facing reception duties on the General Surgical Outpatient desk when needed.

Be the first point of contact for all appointment bookings and liaise with the relevant clinicians as appropriate.

Ensure the correct and timely input of patient information onto the Patient Administration System (PAS), observing the rules of 'real time data entry'.

The reception aspect is an essential part of the clerical and admin support for the department and will include meeting and greeting patients on arrival at the department and answering telephone enquiries, while also creating, amending and out coming appointments.

This role includes a wide range of administrative duties utilising Trust systems to record and maintain patient records, and as such, good IT skills in addition to a willingness and commitment to learn multiple Trust IT systems are necessary.

All aspects of this role should be carried out in line with Trust Policies and Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics