Care Home & Service Support Care Coordinator
Job summary
North Bournemouth Primary Care Network is looking for an enthusiastic, proactive person with strong communication and organisation skills to join our friendly team as a Care Home & Service Support Care Coordinator, working across our practices.
The key aspects of this role will be coordinate and deliver the administrative functions of the Primary Care Networks Enhanced Health in Care Homes Service and provide comprehensive admin and support across other Primary Care Network services as required, including the Enhanced Access and Extended Hours Services. This is a part time role of 20 hours per week, working on a Monday, Thursday, Friday (4 hours per day ) & Saturday (8 hours). It is hybrid working, with a combination of practice-based and home-based working on specific days. Due to the nature of working within a network, we are looking for someone who holds a valid driving licence with access a car
Full training and support will be given.
Main duties of the job
Coordination and administrative support for all care provision within the PCNs Enhanced Health in Care Home Service.
Responsible for planning and managing rota and appointments.
Ensuring that all medical records are kept up to date with any Enhanced Health in Care Home Service activities.
Monitoring tasks and emails.
Regular liaison with Care Homes and PCN Clinical staff.
Ensuring Care Plans are in place and up to date.
Co-ordinating vaccination campaigns for care homes where required.
Visiting care homes on a regular basis to strengthen relationships.
Working within practice premises on Saturdays, and to provide absence cover for Reception or Service Delivery Care Co-ordinator roles when required.
Provide support when the Enhanced Access and Extended Hours Service Delivery Care Co-ordinator is absent to include (but not limited to):
Ensuring rotas are fulfilled and action is taken where possible to fill a vacant shift if a member of staff is unable to work.
Dealing with any other issues that may arise to ensure smooth running of the service.
Attendance at meetings as required.
Additional Responsibilities:
Provide admin support for the weight management service.
Assist with other PCN projects as and when required
Support other teams where directed by the PCN Board/PCN Management teams
Attend regular monthly sessions working alongside the operations manager
Attend PCN Care co-ordinators meetings
About us
We are a four practice PCN located in Bournemouth, Dorset. The PCN Team consists of five Care Coordinators, an Operations Manager, a Business Manager and our Clinical Director as well as clinical staff.
Job description
Job responsibilities
This Job Description and person specification below outlines the tasks and responsibilities required for the role.
- Enhanced Health in Care Home Service:
- Responsible for the Coordination and administrative support for all care provision within the PCNs Enhanced Health in Care Home Service.
- Responsible for planning and managing the rota and appointments for the weekly Care Home ward round. Ensuring rota is finalised and uploaded on to patient data system at an agreed timeframe in advance.
- Ensuring that all medical records are kept up to date with any Enhanced Health in Care Home Service activities.
- Monitoring and actioning care home service-related tasks and emails.
- Liaison with Care Homes, making weekly check-in calls to them and being the point of contact for all non-urgent care requests.
- Liaison with the PCN clinical staff within the Care Home service.
- Monitoring and ensuring that all new residents have a care plan in place within the agreed timeframes and ensuring that an annual care plan review/update takes place.
- Monitoring registrations from care homes across the practices within the PCN to ensure parity
- Reviewing vaccination status of all care home residence and liaising with practices where vaccinations are required.
- Co-ordinating vaccination campaigns for care homes where required and providing admin support to clinicians delivering the vaccines.
- Visiting care homes on a regular basis to strengthen relationships
- Attend Care Home team meetings as required.
- To undertake one weekday session per week working within practice premises, on a rotational basis across all sites, to support collaborative working and to develop and maintain effective professional relationships with individual practice teams around the care home service.
- Enhanced Access and Extended Hours Services:
- To undertake working within practice premises on Saturdays, and to provide absence cover for Reception or Service Delivery Care Co-ordinator roles when required.
- Provide support when the Enhanced Access and Extended Hours Service Delivery Care Co-ordinator is absent to include (but not limited to):
- Ensure that any rota shortfall due to short notice cancellations is managed effectively, liaising with locum/agencies as required to ensure all shifts are covered and complete documented and stringent checking procedures to support provision of accurate and safe service delivery, e.g., GMC registration, DBS Checks.
- Ensure action is taken where possible to fill a vacant shift if a member of staff is unable to work.
- Dealing with any other issues that may arise to ensure smooth running of the service.
- Attendance at meetings as required.
- Additional Responsibilities:
- Provide admin support for the weight management service, being a point of contact for all queries, forwarding on referral and collating and submitting monthly reporting returns and claims.
- Assist with other PCN projects as and when required
- Support other teams where directed by the PCN Board/PCN Management teams
- Attend regular monthly sessions working alongside the operations manager
- Attend PCN Care co-ordinators meetings
- This job description should be used as a guide of duties for this role, however, is not exhaustive and the post holder may be called upon to do other duties not listed in this document
Person Specification
Experience
- Previous work in a Primary Care setting would be an advantage but not essential.
IT
- IT skills and a knowledge of Systm1 would be desirable but full training will be given.
Full Driving Licence
- A full UK driving licence is essential for this role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Bournemouth Primary Healthcare Ltd
Address
63 Kinson Road
BOURNEMOUTH
BH10 4BX
United Kingdom
Employer's website
https://www.northbournemouthpcn.nhs.uk/