Clerical Officer

Job description

Job responsibilities

Job Purpose:

• To provide administrative and clerical support to the community clinics and associated health professionals;
• To provide a customer focused service to the users of the clinics;
• To provide relief cover at other locations as requested.

Duties and Responsibilities:

• To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal services and partner agencies when necessary as directed.
• To carry out general reception duties where required maintaining a neat and tidy reception environment;

• The maintenance of the patient booking system in the reception function to include the preparation and arrangement of appointments including inputting of referrals ensuring all clerical work resulting is dealt with in a timely manner;

• To display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys;
• To deal with all internal/external mail and redistribution to relevant department;
• To sell items as required. (i.e. dressings, theraband, vitamins, prescriptions, etc)
• To accept deliveries and ensure these are dealt with promptly;
• To ensure vaccine deliveries are stored in accordance with the Immunisation policy where appropriate;

• To maintain an effective photocopying, filing and archiving system including records management in line with Trust policy;
• To provide relief cover at other locations as required by Management to include the assistance with the School Health Immunisation Programme;
• To copy type/audio type medical reports and general correspondence as required;
• To report any faults, defects or building defects to the CAFM Helpdesk;
• To maintain appropriate levels of stationery stock; to place requisitions onto the Purchase Ordering system;
• To book clinic and meeting rooms within the premises and keep room availability updated as appropriate;
• To update and maintain clinical diaries as requested;
• To undertake delegated duties commensurate with the banding;
• Where required with the Service to assist in the collation of records packs as directed;
• To attend local service meetings as and when directed by Line Manager;

Person Specification

Skills and Knowledge

• Experience of Microsoft Word and other Microsoft packages.
• Motivated and able to work as part of a team.
• Ability to work on own initiative.
• Good organiser of self and workload.
• Keyboard skills.

• Experience of dealing with sensitive information.

Right to Work

• Do you currently have the unrestricted right to work in the UK?
• If appointed, will you require sponsorship under a UK work visa route (now or in the future)?
• Please note that sponsorship is not available for all roles. Sponsorship will only be considered where the post meets the relevant UK immigration requirements and where the organisation determines that sponsorship is appropriate for the role.

Qualifications

• 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification/ or a standard level of education
• RSA Level II in typing / equivalent qualification/experience
• ECDL or equivalent./IT knowledge

• Audio typing qualification.
• NVQ 2 in Business Administration or Customer Care

Relationships

• If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.

Job Specific Requirements

• The ability to travel independently across the Trust
• The ability to work flexibly in accordance with service needs
• Ability to communicate effectively, both verbally and written, with people at all levels.
• Flexibility to be able to use filing systems bending and stretching required taking into account any reasonable adjustments that could be made.

Experience

• Experience of working within a customer facing environment.

• Experience of working in a clinic/ office environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

North Cheshire and Mersey NHS Foundation Trust (BCH)

Address

Orford Jubilee Hub

Jubilee Way, Orford

Warrington

Cheshire

WA2 8HE

United Kingdom

Employer's website

https://northcheshireandmersey.nhs.uk/