Clinical Administrator
Job summary
We are looking for bright and friendly skilled workers with passion and vision. Are you a motivated, enthusiastic and energetic person that we are looking for?
An exciting opportunity has arisen to join the busy Community Equipment Service Administration Team, you will be the first point of contact for all enquiries for Community Equipment in Halton, St Helens and Warrington.
The service provides vital equipment to support independent living and to help facilitate end of life care in the local community.
Main duties of the job
To provide administrative and clerical support for the Community Equipment Store Team
To be the first point of contact for the Community Equipment Stores for both clinical staff and members of the public.
To resolve initial troubleshooting problems for Community Equipment to patients over the telephone.
To be able to plan and schedule deliveries of equipment using the bespoke Elms database management system.
To have an understanding of Community Equipment and its uses.
To be able to prioritise your workload in a fast-paced environment
About us
Flexible working will be considered for all roles.
North Cheshire and Mersey NHS Foundation Trust (NCM) serves more than one million residents across the Halton and Warrington boroughs and the wider North West region.
Bringing together community and out-of-hospital services (formerly provided by Bridgewater Community Healthcare) with inpatient and elective care (formerly Warrington and Halton Teaching Hospitals) we provide services at two hospital sites and more than 70 community hubs and facilities.
Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM).
They underpin everything we do and everything we aspire to be as an organisation.
Our mission
We will be exceptional for our patients, our communities and each other
Our vision
We will be a great organisation providing excellent healthcare and opportunities to work and learn
Our values
- Kind: We are caring, supportive and respectful to everyone
- Open: We are honest, transparent and open to new ways of working
- Fair: We listen, value our differences and are inclusive to all
- One team: We work well together and with our communities
Job description
Job responsibilities
To provide a comprehensive and efficient Admin and Clerical support to the Community Equipment Service ensuring the service is delivered smoothly and effectively.
To provide a customer focussed service to the users of the Community Equipment Service and to be a first point of contact for Service Users.
To ensure that logistics services are delivered smoothly and effectively, requiring effective management of the in-house ordering, distribution and stock control systems.
To ensure equipment servicing records are maintained and servicing completed in line with procedures.
Principle Responsibilities:
To have a full understanding of the computer systems and be able to fully use the functions required for the role. To retrieve patient records when required To receive & process referrals to the Service, ensuring that essential information has been provided and if necessary seek the required information Retrieve & update patient demographics if required. To prioritise workload to meet agreed timescales Input orders onto the computer systemTo possess full understanding of the computer systems and to fully use the functions required for regular use of the complex Elms system to include equipment detail, deliveries, collections and stock control.
To receive and process referrals to the service from Elms online, or urgent phone calls, ensuring that essential information has been provided. To liaise with staff (internal and external) to ensure that prescribed equipment is delivered/collected efficiently within specified timescales. To abstract and analyse patient records/referrals using judgement to provide correct equipment, referring back to professional if necessary to agree conclusion.
To act as first point of contact for any problems, queries, complaints arising from the day-to-day running of the department. Liaising with patients, their relatives (often distressed and/or terminally ill) and professionals by telephone and in person to provide non-clinical advice and information regarding necessary equipment and completion dates. Solving queries from patients, professionals and colleagues using knowledge of the equipment, its use & the fitting thereof.
To act independently to prioritise and plan own and drivers daily workload, making decisions using knowledge and experience of systems and procedures, routine and non-routine, to maintain an efficient service whilst maximising driver/fitter schedules & managing the waiting list to adhere to KPIs.
To concentrate for prolonged periods on computer (almost continuously) while being frequently interrupted by telephone (and office) queries and demands. Communicating complex information (i.e. equipment use, weight limits, codes, availability and any other equipment needed to support use of) to and from medical, clinical and admin staff (both internal and external).
To demonstrate duties to new starters and less experienced staff. Providing daily support to referrers (internal and external) on the Elms online ordering system.
To manage stock at satellite stores and ensure accurate records are kept for stock issued from them.
General Office Duties
To copy type standard documents.
To maintain an effective filing and archiving system.
To open and distribute internal & external mail, prioritising when required
To e-mail and photocopy, reporting equipment faults when needed.
Bar code & scan documents to assist in the paperless office.
To log answerphone messages and respond promptly, recording the outcome of the calls.
To assist in stock control
Adhere to Trust policies and procedures as directed in training. Make valid contributions to implement changes to improve departmental proficiency (i.e. use of post code area deliveries).
Please see attached Full Job Description.
Person Specification
Skills and Knowledge
- Effective team player
- To be able to use own initiative.
- To be able to prioritise general
- workload in order to meet given
- Deadlines.
- To be able to schedule
- Appointments
- To demonstrate a flexible
- approach to working times and
- Practices.
Qualifications
- Educated to GCSE Level or equivalent to include Maths and English, or equivalent demonstrable level of education / experience
- Evidence experience or understanding of IT systems and how they can be utilised to support practice
- Relevant NVQIII or equivalent
Relationships
- If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.
Job Specific Requirements
- Ability to travel independently throughout the Trust
- Ability to work flexibly according to service needs
Experience
- Demonstrable experience in communicating with a wide range of people.
- To have proven clerical
- Experience and/or be able to demonstrate administrative knowledge.
- Demonstrable experience of working within a customer focussed environment
Right to Work
- Do you currently have the unrestricted right to work in the UK?
- If appointed, will you require sponsorship under a UK work visa route (now or in the future)?
- Please note that sponsorship is not available for all roles. Sponsorship will only be considered where the post meets the relevant UK immigration requirements and where the organisation determines that sponsorship is appropriate for the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
North Cheshire and Mersey NHS Foundation Trust (BCH)
Address
Europa Point
Europa Boulevard
Warrington
Cheshire
WA5 7YS
United Kingdom
Employer's website
https://northcheshireandmersey.nhs.uk/