Ward Clerk

Job summary

We are looking for an organised and approachable individual to join our maternity team as a Ward Clerk. This role involves managing patient appointments, updating electronic records, handling referrals, and providing general administrative support. Strong IT skills and excellent communication are essential to ensure the smooth running of the department and high-quality service for patients and staff.

Main duties of the job

To provide a full, accurate and efficient administration service, providing a fully comprehensive reception service.

Support Birth Suite with general secretarial duties including greeting patients and answering the telephone.

To receive incoming telephone calls, take messages and/or redirect to the appropriate person.

To undertake general photocopying, distribution and mail duties as required.

To carry out filing in line with Trust policies.

To have an awareness of how to use Lorenzo and BadgerNet to ensure the ward activity is kept up to date.

To input appropriate patient information onto the electronic patient system, ensuring patient demographic data is updated as necessary.

Ensure enquiries from patients, internal and external agencies are dealt with efficiently and appropriately, maintaining confidentiality at all times.

Arrange with the Estates Department for repairs as necessary, in liaison with the Housekeeper, Co-Ordinator in Charge or Birth Suite Manager.

To communicate in a clear and precise manner with colleagues and users of the service by means of verbal and non-verbal communications.

To provide advice and information to patients on arrival to the unit and service users with regards to their patient journey.

To receive Trust/departmental information/documents, read the contents and effect any actions as appropriate.

To undertake the Trust mandatory training as required.

To attend appropriate training courses identified by the manager.

About us

Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM). They underpin everything we do and everything we aspire to be as an organisation

Our mission is to be exceptional for our patients, our communities and each other

Our vision is to be a great organisation providing excellent healthcare and opportunities to work and learn

Our approach to healthcare is founded on our four core values:

Kind - we are caring, supporting and respectful to everyone

Open - we are honest, transparent and open to new ways of working

Fair - we listen, value our differences and are inclusive to all

One team - we work well together and with our communities

We employ almost 6,500 people from more than 80 nationalities and are fully committed to being an equal, diverse and inclusive employer. Our culture and values ensure that everyone is treated with dignity and respect, and that no job applicant or employee is disadvantaged at any stage of their journey.

We are also proud to be an Armed Forces Friendly organisation and welcome applications from members of the Armed Forces community, including veterans, reservists and families.

Working at NCM means becoming part of a dedicated team of clinical and support staff who are passionate about keeping people well and supporting wellbeing. If you share our values and are motivated by making a difference for our patients, we'd be delighted to receive your application