Bank IT Workshop Assistant (*Internal Applicants Only*
Job summary
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
Got a keen eye for detail, fantastic organisation skills and a love of solving IT problems for others? Interested in continuing your IT career in within the NHS? We're looking for a new Bank IT Workshop assistant to join our Support and Deployment IT Team, based in Carlisle to help and support staff with their IT issues and requests.
The Trusts vision is to maximise health and wellbeing in our community. Technology is intrinsic to healthcare across Cumbria so to support this vision our Digital Health team to provide a customer focussed service which is responsive, proactive and tailored to theTrust'sneeds.
We're looking for individuals with a passion for service improvement and the motivation to succeed. If you think you fit into the above then we want you to be a part of it. Apply now.
Main duties of the job
You would be working as part of a team, who will accurately receive, record and maintain this equipment. Monitor stock levels throughout our technical bases and provide support with cascade equipment, as efficiently and accurately as possible, maintaining the asset management system to the highest standard.
You will be supporting and working as part of technical IT team comprising of remote and field based staff. You will need to ensure equipment is always available for the support staff, throughout multiple bases. Enabling these teams to resolve problems for staff who rely on IT to deliver patient care across Cumbria as efficiently as possible. We require you to deliver the best possible service to our staff drawing on your asset management and organisation skills to ensure new and old equipment is recorded and monitored accurately and the technical skills to ensure equipment is at the correct standard needed to enable support for all end user devices, as well as all associated software and services.
About us
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
AHP - Return to Practice Job Advert information (Please ask recruiting manager and delete if not appropriate) This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information.
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27 day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person Specification
Qualifications
- 5 GCSEs (or equivalent) at grade 5 or above, including Maths and English
- Degree in an IT related subject or in-depth knowledge gained through working in a corporate IT Environment.
- Membership of professional body
- Microsoft Certification (MTA, MCSA, MCSE)
- ITIL v3 Foundation
Experience
- Recent, experience in a relevant IT Support role
- Troubleshooting and resolving IT hardware and software issues
- Equipment relocation & deployment supporting site/dept/office moves
- Providing excellent customer service
- IT Support in the NHS
- Microsoft Server based products including Exchange, SCCM, and Group Policies
- Configuring, supporting and deploying Microsoft Windows operating systems
- Configuring, supporting and deploying Microsoft Windows based applications, including Office
- Active Directory users and computers
Other requirements
- Ability to travel independently of public transport with equipment
- Willing to work in a flexible and dynamic manner
- Must be willing to participate in an out of hours on-call service if required
- Driving licence and use of own vehicle
Skills and Aptitudes
- IT troubleshooting and problem solving skills
- Analytical skills/data analysis
- Pleasant disposition
- Ability to communicate complex information regarding IT systems, services, incidents and problems. Both verbal and in writing
- Self-motivated and ability to use own initiative
- Enthusiastic and highly motivated
- Ability to manage own workload
- Ability to exercise individual responsibility and judgement
- Ability to work efficiently and effectively under pressure and to tight deadlines
- Ability to apply correct moving and handling techniques
- Excellent customer service skills
- Advanced keyboard skills (speed and accuracy)
Knowledge
- Supporting end user devices in a distributed environment
- Current & developing trends in IT
- Current Microsoft products
- Prince2
- ITIL v3
- System Security
- NHS IT Systems & Requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
The Carleton Clinic
Cumwhinton Rd
Carlisle
CA1 3SX
https://www.ncic.nhs.uk/
- Company
- North Cumbria Integrated Care NHS Foundation Trust
- Location
- Carlisle, United Kingdom CA1 3SX
- Employment Type
- Bank
- Salary
- £25147.00 - £27596.00 a year
- Posted
- Company
- North Cumbria Integrated Care NHS Foundation Trust
- Location
- Carlisle, United Kingdom CA1 3SX
- Employment Type
- Bank
- Salary
- £25147.00 - £27596.00 a year
- Posted