Digital Access Administrator *Internal*
Job summary
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
Digital Access Administrator - Band 3 - 37.5 - MaglonaFull Time (Part time hours may be considered)
An opportunity has arisen for a fixed term position for 24 months within Digital Access Management Department. The role is structured around a Digital Access Administrator position but the department focusses on creating and maintaining user active directory accounts, and associated access requests
Main duties of the job
The successful candidate will be required to :
Deal with day to day Alloy ticket handling across the responsibilities of the team
Manage and maintain user access - managing tickets and escalating any issues of concern.
Monitoring the processing of all requests to make sure that they are handled in a timely and professional manner.
Use expertise to resolve problems and enhance processes
Contribute to new and developing working practices
To deliver exceptional service
To undertake any other duties commensurate with the scope of your role and within your skill set as requested.
Main duties of the job
The successful candidate will be required to :
Deal with day to day Alloy ticket handling across the responsibilities of the team
Manage and maintain user access - managing tickets and escalating any issues of concern.
Monitoring the processing of all requests to make sure that they are handled in a timely and professional manner.
Use expertise to resolve problems and enhance processes
Contribute to new and developing working practices
To deliver exceptional service
To undertake any other duties commensurate with the scope of your role
and within your skill set as requested.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
Being a clinically led organisation
Quality and safety at the heart of our Trust
A positive patient experience every time
A great place to work
Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description
Job responsibilities
JOB DESCRIPTION:
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
CERTIFICATE OF SPONSORSHIP:
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicy for eligible vacancies.
AHP - Return to Practice Job Advert information.This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information:
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Qualifications
- oNVQ 3 in Administration or equivalent.
- oECDL or equivalent IT qualification
- oGCSE English Language or equivalent.
Experience
- oWorking across multiple organisations and in multidisciplinary teams
- oMaintaining user access
- oAbility to act as Information Asset Administrator
- oDelivery continual service improvements
- oWorking in a technical environment with a Service Desk and associated tools
- oWorking within an environment that applied the ITIL Service Management framework
- oWorking within an environment that applied PRiNCE2
- oWorking in the NHS
Knowledge
- oRecent administrative duties.
- oData input.
- oKnowledge of Information Governance and Data Protection principles.
- oKnowledge of Registration Authority Services.
Skills & Aptitudes
- oIT skills.
- oAble to learn new technology.
- oOrganised in administrative processes whilst being responsive to deadlines.
- oAble to work using own initiative, both unsupervised and as part of a team.
- oAccuracy including data input with attention to detail.
- oWell-developed interpersonal skills.
- oExcellent customer service skills.
Other requirements
- oReadiness to adapt
- oAbility to travel
- oWilling to undertake personal development
- oWilling to work flexibly to meet service demands
- oDevelop a culture that promotes equality and values diversity
- oDriving Licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
Maglona House
68 Kingstown Broadway
Carlisle
CA3 0HA
United Kingdom
Employer's website
https://www.ncic.nhs.uk/