IT Delivery Manager * Internal *

Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date

Person Specification

Qualifications

• Degree in an IT related subject or in-depth knowledge gained through working in a corporate IT environment
• ITIL Service Management qualification at intermediate level
• Hold or willing to work towards leadership qualification at level 5 or above

• Membership of professional body
• ITIL Expert Qualification
• PRINCE 2 Practitioner
• Post graduate qualification

Experience

• Significant experience in an IT Service Management role
• Experience of working in an IT organisation working to ITIL framework standards
• Confidence and capability to deal and negotiate at all levels of an organisation
• Working and negotiating with system suppliers to agree and ensure the proper operation of SLA's
• Negotiating the procurement of IT goods and services
• Developing and delivering continuous improvement in service delivery, bettering outcomes for customers/users
• Customer focused and well organised
• Ability to articulate the benefits of IT in business terms
• A proven track record of working with internal and external service providers to deliver high quality services

Skills

• Ability to communicate with all levels of staff effectively
• Ability to communicate complex technical issues in non-technical terms
• High level analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and present in a clear concise manner
• Ability to problem solve and respond to unexpected demands
• Ability to provide and receive highly complex, sensitive or contentious information and support delivery of such information to a wide range of differing groups
• Ability to anticipate and resolve problems before they arise
• Good negotiating, influencing and persuasion skills
• Ability to make decisions autonomously in the absence of clear guidelines or precedent seeking advice as necessary from more senior management
• Able to set and monitor appropriate priorities for self and others to meet a wide range of departmental goals
• Capable of effective planning over medium to long term timeframes making adjustments and planning resourcing accordingly
• Experience of financial management. Understanding of standing financial instructions ability to monitor and manage departmental budgets
• Manage groups/stakeholders in conflict management
• Ability to enhance and add value to IT Department
• Advanced keyboard skills

Knowledge

• Highly developed specialist service delivery knowledge underpinned by ITIL theory and experience
• Specialist knowledge in developing and maintaining ITIL policies and procedures
• Comprehensive understanding and knowledge of NHS IT systems and requirements
• Understanding of current employment legislation and best practice

• Lean methodology

Other Requirements

• Frequent travel to locations inside and outside Cumbria
• Willing to work flexible hours
• Willing to work in a flexible and dynamic manner
• Enthusiastic and highly motivated
• Able to work at a PC for a substantial part of the working day
• Frequently able to concentrate for prolonged periods
• Ability to abide by mandatory NHS Code of Confidentiality
• Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

West Cumberland Hospital

Whitehaven

CA28 8JG

Employer's website

https://www.ncic.nhs.uk/