Intermediate Care Service Administrator
Job summary
Would you like to play an important part in helping patients leave hospital sooner and receive the care they need in the right place?
Our Intermediate Care Service is looking for a motivated and organised Administrator to join our friendly and supportive team. This is an exciting opportunity to work at the heart of patient flow across North Cumbria, supporting clinicians and partner organisations to coordinate safe, timely and effective discharge planning.
You'll be responsible for providing high-quality administrative support across the Intermediate Care Service and Transfer of Care Hub, maintaining patient information systems, processing referrals, coordinating meetings and ensuring that key information is available to clinical teams when they need it.
This role is ideal for someone who enjoys variety, has excellent organisational skills and takes pride in delivering a professional service that makes a real difference to patient care every day.
Main duties of the job
The successful candidate will provide high-quality administrative support to the Intermediate Care Service, helping to coordinate referrals and support the safe and timely discharge of patients from Intermediate Care beds. The role includes maintaining accurate patient information across electronic systems including Patient Vision, EMIS and STRATA, ensuring data is up to date and reflects patients' progress through the service.
The post holder will work closely with colleagues across health and social care, liaising with system partners to facilitate effective communication and coordination throughout the discharge process. They will also provide information and updates to patients and their families, ensuring discharge arrangements are communicated in a professional, timely and compassionate manner.
This role requires excellent organisational skills, attention to detail and the ability to manage multiple priorities while maintaining accurate records and supporting the efficient delivery of patient care.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £6.50 = £28.00. Deducted from salary over following 4 months or one off payment.
Enhanced Check: £49.50 + administration cost of £6.50 = £56.00. Deducted from salary over following 4 months or one off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date
Person Specification
Knowledge
- High level of IT competence.
- Accuracy and attention to detail.
- Ability to generate routine correspondence.
- Excellent knowledge of grammar/spelling.
- Knowledge of the NHS
Experience
- Previous Administrative experience
- Organising meetings and Minute taking
- Previous use of Microsoft Word and Excel.
- Evidence of Continuing Professional Development
- Experience of working within the NHS
- Experience of working within a multi-disciplinary team
Qualifications
- GCSE English Language or equivalent. NVQ3 in Administration or equivalent.
- Essential IT skills (EITS) or equivalent. ECDL.
Skills and Aptitudes
- Effective communication skills, both oral and written.
- Well-developed interpersonal skills. Accurate typing skills.
- Good computer skills.
- Excellent planning and organisational skills.
- Ability to deal professional in person and on the telephone with a range of people.
- Ability to work alone or as part of a team. Good attention to detail.
- Ability to work under pressure and meet deadlines.
- Customer service skills.
- Ability to adapt to change in practices.
- Ability to produce and maintain a high standard of work.
- Professional appearance and manner.
- Excellent time management.
- Self-motivated.
- Flexibility and willingness to participate in new working practices.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
Wigton Hospital
Cross Lane
Wigton
CA7 9DD
United Kingdom
Employer's website
https://www.ncic.nhs.uk/