GRS System Lead Officer
Job summary
The North East Ambulance Service (NHS) Trust is inviting applications for the position of GRS System Lead Officer, both internally and externally. This role will serve as an Information Asset Administrator (IAA) for the Trust's electronic rostering system, known as the Global Rostering System (GRS). This position is crucial in supporting our staff and patients by ensuring the correct level of resources are operationalised daily, while also driving innovation and continuous improvement in our ways of working.This is an exciting and pivotal role that offers the opportunity to make a significant impact on service delivery and enhance the overall efficiency of our operations.
Main duties of the job
-
- System Configuration and Optimisation:Configure and enhance the Global Rostering System (GRS), GRS Web, and GRS Mobile App to improve scheduling efficiency and adapt to the ambulance service's evolving needs.
- Resource Scheduling Support:Collaborate with the resource scheduling department to ensure effective personnel allocation, maximising operational readiness and response times.
- Payroll Support:Work with the payroll department to ensure accurate processing of staff hours and attendance data from GRS, facilitating timely payroll management.
- Data Analysis and Reporting:Analyse rostering data from GRS to identify trends and areas for improvement, providing actionable insights to enhance service delivery and resource management.
- User Training and Support:Develop and deliver training programmes for staff on GRS, GRS Web, and GRS Mobile App, ensuring proficiency in utilising these systems.
- Communication of Developments:Update stakeholders on developments regarding GRS, GRS Web, and GRS Mobile App, ensuring transparency and fostering engagement.
- Continuous Improvement Initiatives:Lead efforts to continuously improve rostering processes and technologies, fostering innovation to better support staff and patient care.
Candidate Requirements
Candidates should possess excellent written and verbal communication skills and demonstrate a positive approach to their ongoing personal and professional development, providing evidence of this.
About us
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
Job description
Job responsibilities
Please refer to the attached job description and person specification documents for full responsibilities and main duties of this job.
Person Specification
Education and Qualifications
- Educated to a minimum of Degree level or relevant experience working in Operations and/or Resource Scheduling
- ECDL, CLAIT or equivalent.
Personal Attributes
- Able to work as part of a team.
- Ability to balance conflicting priorities and work flexibly.
- Able to work with minimum supervision
- Able to work on own initiative.
- Ability to travel between NHS sites as required.
Key Skills
- Ability to work as an autonomous practitioner within the limits of the job role with minimal supervision.
- Ability on occasions to focus for prolonged periods of concentration whilst various analysis is undertaken.
- High levels of personal motivation and discipline and demonstrable time management skills
- Ability to travel between NHS sites as required..
- Ability to pull together comprehensive draft reports, data and letters demonstrating negotiation, networking and persuasive skills. Be able to co-ordinate and plan time/activities for a number of internal and external stakeholders to ensure the effectively delivery of planned work/projects i.e. UAT coordination
Knowledge
- Detailed knowledge of working with e-rostering systems, such as GRS.
- Significant knowledge and experience in the use of MS Office package including Word, PowerPoint, Excel, databases, Email and Internet. Knowledge of administrative procedures, project management or information analysis.
- Knowledge of administrative procedures, project management or information analysis
- Able to translate complex information to be easily understood by a diverse audience.
- Detailed knowledge of Resource Scheduling function
- Understanding of AQI Guidance
Experience
- Held a substantive role within the Operations Department with extensive use of one or more systems, such as GRS or CAD.
- Provide bespoke practical specialist training in the use of all GRS functions.
- Ability to analyse complex and conflicting data sets and solve difficult problems
- Previously worked in a similar position within the public sector Experience or knowledge of Business Continuity Methodology and management of BCMS.
- Experience of producing accurate information reports, presentations, briefings, communications material requiring attention to detail at all times. Experience of supporting the delivery of specific projects and monitoring and reporting progress which includes basic knowledge of project planning principles.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
North East Ambulance Service NHS Foundation Trust
Address
Bernicia House
North East Ambulance Service NHS Trust, Bernicia House
Newcastle Upon Tyne
NE15 8NY
Employer's website
https://www.neas.nhs.uk/
- Company
- North East Ambulance Service NHS Foundation Trust
- Location
- Newcastle Upon Tyne, United Kingdom NE15 8NY
- Employment Type
- Permanent
- Salary
- £31049.00 - £37796.00 a year
- Posted
- Company
- North East Ambulance Service NHS Foundation Trust
- Location
- Newcastle Upon Tyne, United Kingdom NE15 8NY
- Employment Type
- Permanent
- Salary
- £31049.00 - £37796.00 a year
- Posted