Medical Receptionist and administrator

Job description

Job responsibilities

• Answer the telephone dealing with or redirecting enquiries.
• Booking new and follow up appointments.
• Take messages for the doctors, nurse and other clinicians.
• Requesting repeat prescriptions in accordance with practice guidelines.
• Register new patients following practice policy.
• Open mail and distribute as appropriate. Leave private, confidential and personal mail unopened.
• File medical records and scan hospital reports and letters.
• Offer all services to patients including Community Pharmacy Consultation Service (CPCS), extended hours hub and walk in centres as appropriate.
• Complete tasks sent by the doctors, nurses and other clinicians.
• Sending off patients records to the PCSE
• Marking patient records as arrived on systmone
• Each evening leave the reception area tidy and ready for incoming colleagues. Leave information regarding unsolved or urgent problems in the message book.
• Opening and locking up of Practice premises and maintaining security in accordance with practice protocols.

Confidentiality: Any information about patients, personal or medical must be regarded as strictly confidential. Any breach of this confidentiality will be taken as a reason for instant dismissal.

Person Specification

Experience

• We are seeking a friendly, professional, reliable and compassionate Medical Receptionist who is committed to providing a high-quality, patient-centered service. The successful candidate will be an important first point of contact for patients and should therefore have excellent communication and interpersonal skills, with the ability to communicate clearly, politely and sensitively with patients, relatives, carers and colleagues. They should be approachable and able to deal with people from a wide range of backgrounds in a respectful and non-judgemental manner.
• The successful candidate should ideally have previous experience in a reception, administrative or customer-facing role. Previous experience of working within a GP practice, NHS or healthcare environment would be desirable but is not essential, as appropriate training can be provided. Experience of dealing with a busy reception, managing telephone enquiries and responding to a range of patient requests would be advantageous.
• Good organizational skills are essential.
• The Medical Receptionist will need to manage competing demands, prioritize tasks effectively and work accurately in a busy environment. They should have excellent attention to detail, particularly when entering patient information, booking appointments, processing messages and handling confidential information. The ability to follow practice procedures while also using initiative to resolve routine issues is important.
• The candidate should be confident using computers and have good general IT skills. They should be comfortable using email, electronic patient records and other digital systems. Previous experience with GP clinical systems such as SystmOne, and communication systems such as PATCHS or Accurx, would be desirable. The successful applicant should also be willing to undertake training and develop their IT and administrative skills as practice systems and procedures change.
• Confidentiality and professionalism are fundamental to the role. The successful candidate must understand the importance of maintaining patient confidentiality and handling sensitive information appropriately. They should demonstrate an understanding of data protection, information governance and professional boundaries, and be able to maintain confidentiality both within and outside the workplace.
• The Medical Receptionist should be able to remain calm, courteous and professional when working under pressure. GP reception can be demanding, particularly during busy periods, and the successful candidate should be able to manage difficult or challenging situations appropriately without compromising patient care or professionalism. They should be able to listen carefully to patients, identify their needs and know when an issue should be escalated to an appropriate member of the clinical or management team.
• Able to work in the team is essential.

• The successful candidate will be expected to work collaboratively with GPs, nurses, healthcare professionals, administrative staff and practice management. They should be willing to support colleagues, share information appropriately and contribute positively to the overall functioning of the practice. A flexible approach is important, as duties and priorities may change according to the needs of the practice and its patients.
• Above all, the successful candidate should demonstrate a genuine commitment to providing an excellent patient experience. They should be compassionate, respectful, dependable and willing to go the extra mile to support patients while working within appropriate practice procedures and professional boundaries. They should demonstrate the values of equality, diversity and inclusion and treat every patient and colleague fairly and with dignity.
• The ideal candidate will therefore be a well-organised, conscientious and adaptable individual who can combine excellent customer service with accuracy, confidentiality and professionalism. They should be willing to learn, receptive to feedback and and committed to continuous improvement in their role and in the service provided to patients.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Kensington Medical Centre

Address

St Quintin Avenue

London

W10 6NX

United Kingdom

Employer's website

https://www.northkensingtonmedicalcentre.nhs.uk/