Individual Rights Administrator
Job summary
Individual Rights Administrator
Band 4
Fixed-term (until 31st March 2027)
Location - Parkway/Estuary Point/Broughton
We are looking for an Individual Rights Administrator to join our Information Governance Team. This rewarding role is at the heart of ensuring individuals can exercise their rights under data protection legislation while helping the organisation meet its legal and regulatory obligations.
You will play a key role in managing requests for access to information, liaising with patients, staff, solicitors and other external stakeholders, and ensuring records are processed accurately, securely and within statutory timescales.
Main duties of the job
As an Individual Rights Administrator, you will support the administration of individual rights requests and help maintain compliance with UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, Access to Health Records legislation, Caldicott Principles and NHS confidentiality requirements.
This is an excellent opportunity for someone who enjoys working with information, managing complex administrative processes, and delivering excellent service to patients and stakeholders.
Key Responsibilities
Receive, process and manage individual rights requests within statutory deadlines.
Verify applicant identity and assess requests to ensure they are valid and lawful.
Identify, retrieve and collate records from multiple electronic and paper-based systems for disclosure.
Liaise with clinical services and healthcare professionals to support the review and release of records where appropriate.
Respond to enquiries from patients, relatives, solicitors, police and internal stakeholders in a professional and confidential manner.
Maintain accurate and auditable records of all requests, decisions and disclosures.
Ensure information is transferred securely and in accordance with Trust policies and procedures.
Support the review and maintenance of Information Governance policies and procedures.
Promote good Information Governance practice across the organisation
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure that you have read and understood the job description and person specification before applying.
Interviews will be taking place week commencing 07/09/2026, dates to be confirmed.
Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.
Person Specification
Skills / Competencies
- Good level of analytical skills in order to provide, receive and analyse information; able to make judgements involving a range of facts or situations, which require the analysis or comparison of a range of options
- Well developed verbal and written communication and interpersonal skills
- Attention to detail and accuracy in all areas of work
- Methodical, organised approach to work
- Ability to work to deadlines and manage own workload accordingly
- Ability to use initiative and to work as a member of a team
- Ability to learn new systems and procedures quickly and apply learning effectively
- Ability to work flexibly and in an environment where priorities may change at short notice
Qualification and Knowledge
- Knowledge, appreciation and understanding nterpretation of both statutory and strategic requirements relating to information governance issues
- "Knowledge of current Information Governance legislation, standards, and principles, including UK GDPR, Data Protection Act 2018, Access to Health Records Act, confidentiality requirements, and relevant NHS guidance such as Caldicott Principles
Experience
- Experience of working in a patient/customer facing role
- Experience of working in an administrative role
- Experience of handling sensitive and confidential information in compliance with data protection legislation and organisational policies
Values and Behaviours
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North West Ambulance Service NHS Trust
Address
Estuary Point, Broughton or Parkway
Liverpool, Preston or Manchester
L24 8RF
United Kingdom
Employer's website
https://www.nwas.nhs.uk/