Network Engineer
Overview:
Responsibilities:
We are looking to recruit a highly service focused 2nd line technical support engineer to provide on-site support and maintain customer’s network infrastructure
****Would Consider a Trainee with some Network Fundamentals Skills ***
The successful candidate will have an advanced level of knowledge and experience in Network, Wi-Fi and Security technologies.
On Site: Reading City Centre
Responsible for:
- 2nd / 3rd line technical support of LAN, WAN, Wi-Fi and Security networks.
- Fault finding through to resolution and customer satisfaction.
- Producing documentation, reports and diagrams plus record keeping.
- Technical installation, testing and support delivering data services.
- Experience in an ITSM toolset essential
- Service Desk support following ITIL processes.
- Providing 24hr on-call NOC support by rotation on a Oncall Rota 1 in 3.
- May require overtime when required for out-of-hours/project activity.
To succeed in the role, the following skills and attributes are key:
- Excellent customer service skills, including written and oral communication.
- Proven experience in a Networking/IT environment.
- Ability to work alone & within a team to provide the most effective method of service delivery.
- Pride in themselves and their work.
- Highly organized to meet strict deadlines and SLA’s.
- Analytical and detail conscious.
North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage.
- Company
- North
- Location
- Reading, Berkshire, United Kingdom
- Employment Type
- Permanent
- Posted
- Company
- North
- Location
- Reading, Berkshire, United Kingdom
- Employment Type
- Permanent
- Posted