IT Apprenticeship
As an IT Apprentice, you'll join a supportive and experienced IT team, gaining hands-on experience with a wide range of modern technologies. You'll provide technical support across multiple school sites, develop valuable industry skills, and work towards a nationally recognised qualification.
Role
- Provide first- and second-line IT support to staff across multiple sites, resolving hardware, software, network and user account issues through face-to-face, telephone, email and helpdesk support.
- Install, configure and maintain desktops, laptops, Macs, Chromebooks, mobile devices, printers and other IT equipment, ensuring systems remain operational and up to date.
- Support Microsoft 365, Google Workspace and endpoint management solutions including Microsoft Intune, SCCM and JAMF, assisting with device deployment, software updates and security maintenance.
- Create and manage user accounts, passwords and permissions, while supporting staff onboarding with account setup and equipment configuration.
- Assist with maintaining wired and wireless network infrastructure, troubleshooting connectivity issues and supporting virtual environments and wider IT infrastructure projects.
- Maintain accurate support documentation, follow IT policies and security procedures, escalate complex issues when required, and use technical resources to deliver effective solutions.
- Deliver excellent customer service by building positive relationships with staff, contributing to IT improvement projects, and providing on-site technical support across multiple locations as needed.
Training
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full-time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
Opportunities for future progression and professional development within the Trust.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday to Thursday 8:30am till 5:00pm 4:30pm Finish on a Friday 1 hour lunch break.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Thursday, 20th August 2026
- Start Date
- Wednesday, 2nd September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
Qualifications
- English GCSE, grade 5 (Essential)
- Math GCSE, grade 4 (Essential)