Digital Operations Technician

Job summary

As a frontline Digital Operations Technician you'll be working within the Digital Operations Team to support the entire NCA Estate. Providing assistance to your Digital agents within your team. You'll be working together with all teams in Digital to provide the best possible outcomes for our staff.

Responsibilities range from the administration and implementation of network communications, to user system fault-fixing and installation. The post carries additional responsibilities for ensure information security, and work quality assurance. The Digital Operations team focuses on the demand of the people we serve. providing troubleshooting, procurement, and installation of systems and products to meet user requirements and to provide a continual maintenance service, ensuring that systems and products perform as expected.

You will be experienced working as part of a multidisciplinary team to provide 2nd line digital system support for both hardware and software related issues for colleagues throughout the Trust.

The role requires excellent face to face customer service, communication, interpersonal skills, and a proven level of technical knowledge of hardware and software applications, with an awareness of other areas such as server and network issues.

You will need to have a car and full UK driving licence.

Previous applicants need not apply.

Main duties of the job

We are looking for someone who has experience managing IT issues, including system accounts, applications and hardware and can provide excellent customer service. The successful candidate will also need to have analytical skills to help drive continual improvement in the team and be continually checking if we are meeting the customers' needs.

• Investigates a range of IM&T issues. Ensuring all work is accurately logged and updated on our Digital ITSM to agreed incident, problem and change management procedures
• Where relevant to advise staff on digital systems and policy.
• To maintain a range of hardware and software supported by the Digital Operations
• Where relevant to assist the colleagues, ensuring timely, high-quality delivery of IT systems, and efficient resolution of faults
• Assist, when required, in the delivery of Digital projects and solutions
• Monitor and as required, install, commission and maintain computerised hardware and software systems, networks and telecommunications solutions
• Provide out-of-hours cover for the Trust's business critical systems as part of a rota with others. Be a key-holder and work unsupervised outside of normal business hours
• Work alongside the Digital Operations Engineers to ensure best possible outcome for our NCA staff

By joining the NCA, you'll become part of a very ambitious and forward-thinking team and will play your part in helping the organisation work towards its ambition of becoming the safest organisation in the NHS.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.