IT Technician
Job summary
The post holder will work as part of a dynamic IT Operations Team, who pride themselves in their ability to support the maintenance and developments to the levels of service. This post holder will be required to focus on the technical support front line service within the End User Computing environment. The role is at the forefront of delivering first line activities providing first class resolution of all related tickets and service requests received in an efficient and effective manner. The post holder will also be part of the wider Digital Service team being able work inter departments for tickets and service requests to keep the continuation of offering a customer service to internal and external stakeholders.
Main duties of the job
To support the provision of first line technical support and guide on hardware and software used across the Trust. This may be related to PC and peripheral hardware or software configuration, networking, or application specific. If service requests cannot be resolved within the first line service, then escalate them as appropriate to the other sections of Digital Services. Partake in responses relating to the troubleshooting of all tickets reported to the first line team, following the identified priorities whilst raising any concerns if anything comes to light which needs the priority to be assessed, continuing to resolve in a timely manner.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description
Job responsibilities
Identify any service issue that may arise (e.g. regarding security, resilience or performance) and resolve if possible, or report to management to ensure that all systems are monitored, and that appropriate action is taken to maintain and optimise them.
Setup, configure and install equipment and software, to support projects and initiatives within the Trust. Assist with the planning software/hardware rollouts as required, with the agreement of specific project teams. Work with other members of the team to enable them the delivery of new systems and software during live running.
Be responsible for assisting with the creation and appropriate reviewing of standard operational procedures for section, identifying to senior member at any time if a standard operational procedure requires reviewing as is out of date or incorrect.
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person Specification
Education and Qualifications
- Level 4 qualification or equivalent experience in an IT end user service/supporting field
- Evidence of continuing professional development
- ITIL 4 Foundation
- Relevant established experience of working in an IT Technical environment in a support role with an IT end users, working within a service desk environment
- Full UK Driving Licence
Occupational Experience
- Relevant established experience of working in an IT Technical Environment in a support role with IT end users, working within a service desk environment
- Experience of people and resource management
- Experience of working within the NHS supporting NHS specific systems.
- Evidence of developing and implementing working practices to improve the efficiency of an IT service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northern Lincolnshire and Goole NHS Foundation Trust
Address
Scunthorpe General Hospital
Cliff Gardens
Scunthorpe
DN15 7BH
Employer's website
https://www.nlg.nhs.uk/
- Company
- Northern Lincolnshire and Goole NHS Foundation Trust
- Location
- Scunthorpe, United Kingdom DN15 7BH
- Employment Type
- Fixed-Term
- Salary
- £26530.00 - £29114.00 a year
- Posted
- Company
- Northern Lincolnshire and Goole NHS Foundation Trust
- Location
- Scunthorpe, United Kingdom DN15 7BH
- Employment Type
- Fixed-Term
- Salary
- £26530.00 - £29114.00 a year
- Posted