Customer Support Representative
Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, fintech, and digital sectors. We specialize in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth.
The Opportunity
We're supporting a global consumer technology business in the search for a VIP Customer Support Agent to deliver a premium service experience to high-value customers. This role is ideal for someone passionate about technology, confident handling complex technical queries, and motivated by delivering exceptional customer outcomes.
You'll work as part of a specialist support team, resolving escalated issues and acting as a trusted point of contact for customers using advanced consumer electronic products.
What You'll Do
- Provide high-quality technical support to VIP customers
- Troubleshoot a wide variety of product issues
- Manage escalated technical cases with professionalism and efficiency
- Deliver clear, confident communication to ensure customer satisfaction
- Collaborate closely with internal teams to maintain service excellence
- Build trusted relationships through consistent, high-standard support
What You'll Bring
- Strong interest in consumer technology, particularly smart devices
- Excellent spoken English and confident communication skills
- Proven problem-solving ability and customer-focused mindset
- Experience in technical support or customer service (preferred)
- College diploma or higher education level
If you're interested or would like to know more: click apply!