Information Technology Support Officer (Mandarin Speaking) (City Of London)

Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, fintech, and digital sectors. We specialize in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth.

We are seeking a motivated and detail-oriented Mandarin Speaking IT Support Officer a prestigious banking organisation in Central London. The ideal candidate will have hands-on experience with Windows desktop support, basic networking, and Windows deployment solutions.

Key Responsibilities

• End-User Support: Provide desktop support for Windows 10/11 systems, including troubleshooting hardware, software, and Microsoft Office Suite issues.
• Peripheral Management: Set up, configure, and maintain printers and other peripheral devices.
• Microsoft 365 Administration: Provide basic support for Microsoft 365 services, including Exchange Online and Entra ID, resolving user issues and ensuring smooth integration.
• System Deployment: Deploy and configure Windows operating systems using Windows Deployment Services (WDS) or similar tools, following security and compliance standards.
• Inventory Management: Assist with the tracking and maintenance of IT assets, including hardware, software, and licenses.
• Network Support: Perform basic network troubleshooting (TCP/IP, DNS, DHCP), manage user access, and configure network printers.
• Helpdesk Operations: Respond to and resolve support tickets promptly through the company helpdesk system, escalating when necessary.
• User Training: Deliver basic training to end-users on IT systems and tools to enhance efficiency.
• Collaboration: Work closely with the IT Manager on infrastructure improvements, updates, and technology rollouts.
• Security Compliance: Ensure compliance with IT security policies, especially during system deployment and configuration.

Essential Skills & Experience

• Solid experience supporting Windows 10/11 desktop environments.
• Hands-on knowledge of printer and peripheral device setup and maintenance.
• Basic administration of Microsoft 365 (e.g., Exchange Online, Entra ID).
• Experience with Windows Deployment Services (WDS) or similar OS deployment tools.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Strong problem-solving skills and ability to manage multiple support tasks.
• Clear and effective communication skills, with the ability to assist non-technical users.
• Attention to detail with a proactive and service-focused approach.
• Fluency in Mandarin

Desirable Skills

• Experience working in a regulated industry, particularly financial services.
• Familiarity with Active Directory, including user account management and group policy.
• Awareness of basic cybersecurity practices for desktop and network environments.

Qualifications

• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certifications, Cisco CCNA).
• 1–2 years of experience in a technical support or helpdesk role.
• Degree in Information Technology or a related field (or equivalent experience).