Operations Support Engineer

Salary: £52,900 - £79,300

Principal Operations Support Engineers perform and oversee operational systems analysis, monitor daily and seasonal mission data trending and operational product improvements. They lead real-time anomaly resolution and recovery activities. You will perform a diverse set of tasks in support of real-time operations and operations development:

Responsibilities include but are not limited to:

• Serve as Responsible System Engineer, review and report on multiple systems performance and trending data
• Oversee and lead reviews, updates and validation of standard operating procedures, and training material for multiple generations of systems
• Develop, maintain, and utilize necessary trending and monitoring tools/scripts in perl, python, Grafana, etc.
• Successfully complete and maintain a Systems Controller certification and make continued certification advancement while supporting a minimum requirement of real-time operations shifts per quarter
• Review and support factory design working groups and future systems development activities for impacts to system operability
• Work with a multi-site Enterprise to establish and maintain program processes and standards
• Utilize agile processes and tools that include Jira, Confluence, and Git, to coordinate departmental tasking
• Provide and lead 24x7 on-call anomaly support and resolution activities
• Assist in execution of training to include classroom instruction and/or simulator training
• Interface with government customers and factory specialists in technical exchanges and question answering forums

Basic Qualifications:

• Bachelor of Science Degree in a STEM discipline (Science, Technology, Engineering, Math) discipline plus 5 years of relevant technical/engineering experience OR 3 Years of relevant technical/engineering experience with Masters of Science in a STEM discipline; OR 0 Years of relevant technical/engineering experience with PhD in a STEM discipline.
• Experience in the use of LINUX, Perl, Python and similar development tools

Preferred Qualifications:

• Prior operations and/or systems engineering experience
• Experience with trending and monitoring tools/scripts (perl, python, Grafana, etc.)
• Experience working in a geographically diverse team and matrix organization
• Ability to lead and mentor junior engineers