Administrator/Receptionist
Job summary
An exciting opportunity has arisen to provide general administration duties including Reception and making appointment via a central booking line (net call). Knowledge and experience of using databases and data inputting is desirable, but training will be given. Experience in the use of IT packages including Microsoft Word, Excel, Power-Point and Outlook.Successful candidates should possess a good general education (GCSE's grades A-C), excellent keyboard and word processing skills (ECDL/RSA2), excellent organisational, communication and interpersonal skills, the ability to work under pressure, and empathy and understanding when dealing with patients.
Full and part time hours will be considered. The service operates Monday to Saturday, and you may be required to work between 8am and 7.30 pm depending on the needs of the service.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
- To provide comprehensive, administrative, IT and clerical support for all staff within the Northumbria Healthcare NHS Foundation Trust, Integrated Sexual Health Service.
- First point of contact on reception to meet, greet and register patients
- Take calls for bookings, cancelations and changes to appointments on centralised booking system net call.
- To work flexibly within a team, providing support to colleagues, the multidisciplinary team and provide cover for other administrative and clerical staff when required, on a shared basis.
- To present a user-friendly and accessible service for the public.
- To deal with reception & telephone enquiries effectively and efficiently.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients?
You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.
Job description
Job responsibilities
- Flexibility to work and travel between offices as required, to cover clinics. Reception
- Receive telephone call from the public, to book, change, cancel appointments (netcall)
- Input patient demographical data into database (Blithe Lilie)
- Expediting other services and deliveries e.g. stock control.
- To order stationery, to ensure sufficient supplies are available in the department when required.
- To be aware of all Trust and service policies and procedures to ensure these are followed at all times.
- To be aware of the nature of information dealt within the NHS (particularly this department) and to work in a manner which ensures Confidentiality and Security of this information.
- To participate in statutory training courses such as fire training, health and safety and training duties related to the post, as agreed with Line Manager, to ensure skills are maintained.
- To collect data according to agreed procedures, to assist clinicians and managers in provision of information for statutory returns, contract and financial monitoring and service management purposes.
Person Specification
Qualifications
- GCSE/O level or equivalent experience
- NVQ level2 or equivalent
- Recognised IT Qualification or equivalent experience
- Additional qualification in word processing or spreadsheets
Experience and Knowledge
- Telephone and Reception duties in an office environment
- Operating a PC using WP packages.
- Experience of working within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Northumbria Healthcare NHS Foundation Trust
Address
One to One Centre
Blyth Health Centre, Thoroton Street
Blyth
NE24 1DX
United Kingdom
Employer's website
https://www.northumbria.nhs.uk/