Application Support Officer

Job summary

We are seeking an experienced Application Support Officer with a strong focus on system development, enhancement, and technical innovation to support the NEP Consortium. This role offers the opportunity to shape and improve key applications across the Consortium's P2P, O2C, and A2R solutions, ensuring systems are robust, efficient, and aligned with best practice.

Working collaboratively within the Applications and Systems Support Teams, you will lead on thedesign, testing, and implementation of new developments and system improvements -- from software and web functionality to reporting tools and integrations. You will also play a key role in advising and supporting Consortium members in the adoption of system enhancements and standardised business processes.

Key responsibilities include:

• Leading and contributing to system design, development, and testing activities.

• Implementing enhancements and new functionality across a range of business systems.

• Providing specialist technical advice, analysis, and data reporting to support decision-making.

• Supporting training and mentoring of colleagues to strengthen technical capability across the team.

• Ensuring all developments meet security and compliance standards under NEP SLAs.

This role is ideal for a proactive professional who thrives in a collaborative environment and is passionate about continuous improvement in system functionality and performance.

Please note you will be require to work onsite 3 days a week.

Main duties of the job

This role plays a key part in maintaining and improving system functionality across financial and procurement applications, ensuring a first-class service for Consortium members and colleagues.

You will lead by example--mentoring team members, analysing complex client requests, and fostering strong working relationships across all levels of the organisation and external partners. A confident communicator, you will engage directly with clients to resolve technical and application issues, while also contributing to the design, testing, and implementation of new developments and system improvements.

The ideal candidate will bring a blend of technical expertise and practical understanding, and while you will be expected to support the full systems function, you will be at an advantage if you have experience in procure-to-pay processes, particularly within the accounts payable function. You will also demonstrate:

• Strong analytical and problem-solving skills to support the investigation of complex system issues.

• Excellent communication and interpersonal skills to manage client relationships effectively.

• The ability to lead, mentor, and inspire others in a collaborative team setting.

• A commitment to continuous improvement and innovation in service delivery.

This is a rewarding opportunity for a skilled professional who values collaboration, development, and excellence in supporting and evolving critical business systems across the NEP Consortium.

About us

NEP is hosted by Northumbria Healthcare NHS Foundation Trust and is the largest NHS Consortium in England. NEP provides a cutting-edge, fully integrated finance and procurement solution tailored specifically for NHS organisations, configured on Oracle Cloud ERP.

Through collaboration and shared learning, we empower our members to optimise resources, meet evolving directives,driving improve outcomes for patients.

At NEP, we foster a culture of inclusion, collaboration and continuous improvement. Staff are supported to grow professionally through mentorship, development programmes and opportunities to work on innovative projects. Our hybrid-working model supports a healthy work-life balance while maintaining strong team connectivity and service delivery.

You will join a motivated and knowledgeable team, where your input is genuinely valued. We are proud of our collaborative ethos and our shared commitment to supporting front-line NHS services through reliable digital infrastructure.