Change Manager

Job summary

A fantastic opportunity has arisen for a Change Manager to join Digital and Data Services at Northumbria Healthcare NHS Foundation Trust.

This is an exciting time for the Trust as we continue to deliver and mature our ambitious digital transformation programme. Over the past four years, we have made significant progress in transforming working practices and patient care through our electronic patient record and wider digital capabilities. We are now focused on building on these foundations, embedding change, realising benefits and supporting further transformation across the organisation.

The post holder will support colleagues in a wide range of roles across a dynamic and complex transformation environment. We are looking for a highly motivated, self-starting and imaginative individual with strong engagement and influencing skills, who can build commitment to complex projects and support the successful delivery of change.

Our ideal candidate will have excellent communication skills and the ability to convey complex information in a clear and accessible way, working with clinical, administrative and corporate colleagues at all levels, as well as external partners and stakeholders.

If you are looking to contribute to meaningful digital transformation in one of the largest NHS Trusts in the country, we would be delighted to hear from you.

Main duties of the job

Key areas of achievement for the post holder would include:

Leading or supporting Digital and Data Services transformation projects across the Trust.
Working closely with project teams to develop, define and shape change, integrating change management and ensure successful delivery and adoption of large-scale change.
Promoting a digital culture across the Trust.
Creating and implementing change management plans that maximise employee adoption and minimise resistance.
Working closely with others to establish effective networks to communicate change and using motivational skills to encourage collaborative working.
To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Job description

Job responsibilities

The primary objective of the Change Manager role is to lead or support Digital and Data Services transformation projects across the Trust. Change Managers will work closely with project teams to develop, define & shape change, integrating change management and ensure successful delivery and adoption of large-scale change. The Change Manager will have a particular emphasis on: Maximising employee adoption of change. Minimising resistance to change. Promoting a digital culture across the Trust. Engagement of colleagues to shape changes. Establishing a network to communicate changes. The Change Manager will report to the Senior Change Manager and will be responsible for creating and implementing change management plans that maximise employee adoption and minimise resistance in the delivery of numerous work programmes contributing to the Trusts strategic ambitions.Change managers will work with senior managers and staff, establishing effective networks with those impacted by change using motivational skills to encourage collaborative working to improve services through changes to practice. To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership oflearning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.

Key Responsibilities Delivering change - The post holder will be responsible primarily for supporting the Project / Change Leads in large projects or service redesign, managing own smaller projects as directed working alongside members of the Project Team and stakeholders. This includesidentifying improvement opportunities, supporting and leading project teams to develop solutions and manage through to implementation & closure.

The Change Manager will enable others to identify new ways of working, engage teams, develop, maintain effective working relationships with stakeholders and embed learning and behaviours. Change Management Tools and Techniques The post holder must have a good knowledge of change management principles, methodologies and tools. Lead changemanagement activities and advocate a structured approach to change management. Network and Engagement - Responsible for developing a wide network of contacts to raise awareness of change being undertaken within the Trust, as well as to proactively understand activity outside of Digital Services & identify potential impacts. Develop Plans - Ensure all change initiatives are defined, measured, managed and documented clearly and concisely, using recognised project and change management techniques. This will include leading and developing communications, coaching plans, training plans, resistance management plans. In addition, creation of relevant policies, procedures and Business Cases as appropriate. The change manager will also supportproject teams in integrating change management activities into their project plans. Quality Assurance - Put in place appropriate quality assurance of projects. Following Quality Improvement methodologies with completed quality impact assessments. Working with Stakeholders: You will work closely with senior managers and staff to communicate the trusts approach to Change Management and support employees understanding and reinforcement of behaviours. Work with staff across the Trust to ensure that projects fully meet clinical and operational needs while delivering tangible benefits interms of efficiency, clinical risk and cost. Challenging existing working practices using persuasion and negotiation skills to achieve project outcomes. Lead project teams of different professional groups with their own views and opinions and ensuring consensus is reached in the implementation of new initiatives, resource with skills and knowledge asrequired.

Communication:

Strong communication skills and ability to communicate key messages about the change in a concise and clear format and promote/ celebrate successes to maintain momentum. Undertake formal presentations and provide regular updates, comprising various levels of technical business process information and narrative, to diverse groups e.g. Service Managers, Project Boards, Clinical Groups, Strategy and Governance Groups to inform and persuade stakeholders and decision makers about proposed business process changes including structured explanations of potentially contentious information. Evaluate and monitor the success ofcommunications.

Personal and People Development:

Support and coaching others - Provide direct support and coaching to all levels of colleagues to help them through transitions, allocating tasks, identifying risks, issues and dependencies, remove barriers to change, ensure best practice. Coordinate efforts with other specialists.

Health & Safety and Security:

Ensuring changes to processes and working practices comply with clinical safety requirements. This will involve working closely with clinical teams to deliver change whilst maintaining integrity of patients and staff who access this information.
Manage Risk & Issues - Identify, analyse and prepare risk mitigation tactics, track and report issues. Make judgements and recommendations on risks and issues considering complex and/or conflicting information to produce a range of options tothe Project / Transformation Boards for the implementation of resolutions or mitigating actions. and at the same time identifying, raising and documenting IG issues and risks appropriately and ensuring projects remain on track.

Quality:

Responsible for planning and advising on the co-production and implementation of new integrated service models and care pathways to achieve step changes in quality and patient experience.
Identify, analyse and prepare risk mitigation tactics, track and report issues. Make judgements and recommendations on risks and issues considering complex and/or conflicting information to produce a range of options to the Project / Transformation Boards for the implementation of resolutions or mitigating actions. and at the sametime identifying, raising and documenting IG issues and risks appropriate ensuring projects remain on track.

Person Specification

Qualifications

Essential

Educated to degree level, has post graduate experience level or with equivalent experience delivering major change programmes.
Relevant qualification, e.g. ONE of: Change Management Institute ACMF (Accredited Change Manager Foundation); MSP Practitioner; or equivalent experience.
Evidence of continuous professional development.

Desirable

Teaching and/ or coaching qualification.
Prince 2 Foundation level qualification or similar.

Experience

Essential

Experience of managing, implementing, facilitating, and monitoring change initiatives within a project environment using appropriate tools and techniques.
Sound analytical and judgement skills. Able to analyse / define complex problems, identify recommendations, and implement solutions by problem solving and / or evaluating new concepts and ideas.
Experience in stakeholder management and has credibility and impact with peers and leaders; and able to gain buy-in to enable change.
Experience working within an environment of significant & fast paced change, with demanding timelines.

Desirable

Experience of coaching others to deliver improvements.
Understanding of acute patient pathways and service delivery.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Northumbria Healthcare Manufacturing and Innovation Hub

Avenue Road

Seaton Delaval

NE25 0QJ

United Kingdom

Employer's website

https://www.northumbria.nhs.uk/

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