Hardware Deployment Technician
Job summary
Northumbria Healthcare Digital Services is seeking a dynamic and motivated individual to join our Hardware Team as a Hardware Deployment Technician. We welcome applications from suitably qualified and experienced candidates to become part of our dedicated Hardware team, providing essential support for hardware and software installations across Trust sites.
This is a full-time position, operating Monday to Friday, based at the Digital Services hub in Seaton Delaval. The role requires flexibility, as the successful candidate will be expected to work across all Trust sites supported by Digital Services.
If you are passionate about technology and eager to contribute to a vital healthcare service, we encourage you to apply.
Main duties of the job
Our primary customer is Northumbria Healthcare NHS FT, which provides health and social care services in primary care, acute hospitals, community hospitals and services, and Adult Social Care (PACS) through the 12,000 employed staff. Northumbria Healthcare's Digital Services team provides all the technology and technical development to assist in the current electronic systems and the development and delivery of the drive to be paper-free at the point of care. The role of the IT support officer is to support existing PC equipment and software applications along with the deployment of new equipment and software.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best-performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost-effective living, great nightlife, and some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well, it isn't. This is what you get when you work for Northumbria Healthcare. This is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.
Job description
Job responsibilities
To assist in providing support for all PC equipment, software and mobile devices throughout the Trust including installation of PC hardware, software and peripheral devices.Investigate routine enquiries, queries from staff providing assistance & advice as required.To order, install, and configure new IT desktop equipment and mobile devices.To ensure new equipment is installed and configured in a timely manner and in line with Trust standards and service levels.To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels.
To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with this.To undergo staff training and development as required and attend all team and departmental meetings.To update systems as appropriate to track the lifetime of IT assets within the Trust.To participate in the on-call rota.
Person Specification
Experience
- Demonstrable knowledge of desktop & Mobile equipment, including: PCs, Laptops, Printers, IOS or Android devices
- A good knowledge of Windows-based operating systems, Microsoft Outlook and Microsoft Office suites, with the ability to troubleshoot and resolve basic IT incidents
- Knowledge of network fundamentals and experience of connecting and disconnecting network devices.
Qualifications
- ECDL or equivalent qualification or knowledge
- NVQ3 or HNC in a PC/desktop support related discipline
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Northumbria Healthcare NHS Foundation Trust
Address
Northumbria Healthcare Manufacturing and Innovation Hub
Avenue Road
Seaton Delaval
NE25 0QJ
United Kingdom
Employer's website
https://www.northumbria.nhs.uk/