Hardware Deployment Technician
Job summary
Northumbria Healthcare is making a significant investment in new technology to transform how we deliver care. The multi-million pound programme is both challenging in the expectation of delivery as well as ensuring that our services are both robust and resilient at all times.
An opportunity has arisen for a Hardware Deployment to join the Digital Services Team at Northumbria Healthcare NHS Foundation Trust.
As a key member of the Hardware Team, you will be responsible for supporting the delivery of all aspects of hardware equipment, assisting in the resolution of incidents and completion of work orders logged by the Service Desk.
The role will be based at the Manufacturing and Innovation Hub in Seaton Delaval, providing on-site support for IT hardware and systems. You will also be required to deliver support services across other Trust sites, including North Tyneside General Hospital, Hexham General Hospital, Wansbeck General Hospital and the Northumbria Specialist Emergency Care Hospital in Cramlington.
Main duties of the job
The Hardware Deployment Technician is responsible for the configuration, delivery and installation, maintenance, and upgrading of all hardware equipment across Trust sites, ensuring optimal workstation performance. The postholder will also be required to install, update, and troubleshoot all Trust-approved software in a timely and accurate manner, providing end-user assistance as necessary.Essential to the role are demonstrable support skills in Windows operating systems, desktop hardware, and Microsoft Office suites, mobile phone and tablet equipment alongside a strong commitment to delivering excellent customer service.
Regular liaison with internal service delivery teams and external third-party suppliers is a key component of the role, requiring strong communication and interpersonal skills.
The successful candidate will deliver a customer-focused support service to end users, effectively managing their workload to ensure all incidents are responded to and resolved within the agreed Service Level Agreements (SLAs).
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.
Job description
Job responsibilities
To assist in providing support for all PC equipment, software and mobile devices throughout the Trust including installation of PC hardware, software and peripheral devices.Investigate routine enquiries, queries from staff providing assistance & advice as required.To order, install, and configure new IT desktop equipment and Mobile devicesTo manage and maintain asset database and documentation as appropriate to the role.To ensure new equipment is installed and configured in a timely manner and in line with Trust standards and service levels.To troubleshoot and resolve basic Service Desk support calls in a timely manner and inline with Trust standards and service levels.To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with this.To undergo staff training and developing as required and attend all team and departmental meetings.To update systems as appropriate to track the lifetime of IT assets within the Trust.To participate in the on-call rota.
Person Specification
Qualifications
- European Computer Driving Licence (ECDL) or equivalent qualification and / or experience
- NVQ 3 or NHC in PC/desktop support related discipline
Experience
- Demonstrable knowledge of desktop equipment, including: PCs Laptops Printers iPods / iPads / iPhones Android devices
- Experience of delivering high quality, customer focused, support to a range of customers
- Experience of working to Service Level Agreement targets, and managing own workloads to meet them.
- Knowledge of network fundamentals and experience of connecting and disconnecting network devices.
- Knowledge and experience of working with secure corporate wireless networks.
Other
- It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northumbria Healthcare NHS Foundation Trust
Address
Northumbria Manufacturing and Innovation Hub
Avenue Road
Seaton Delaval
NE25 0QJ
Employer's website
https://www.northumbria.nhs.uk/
- Company
- Northumbria Healthcare NHS Foundation Trust
- Location
- Seaton Delaval, United Kingdom NE25 0QJ
- Employment Type
- Permanent
- Salary
- £24937.00 - £26598.00 a year
- Posted
- Company
- Northumbria Healthcare NHS Foundation Trust
- Location
- Seaton Delaval, United Kingdom NE25 0QJ
- Employment Type
- Permanent
- Salary
- £24937.00 - £26598.00 a year
- Posted