Systems Support Engineer

We're excited to be recruiting a Systems Support Engineer at our Telford Head Office in expanding team to help run, support, and improve the core business systems that underpin our growing manufacturing and logistics operations.

We’re an IT team of 7 (systems, infrastructure & desktop) supporting 400+ colleagues and you’ll work with operational teams, system vendors, and internal stakeholders to keep critical platforms reliable, accurate, and continuously improving.

About the Role

Onsite/hybrid working model

To build an understanding of the business and working relationships with colleagues, initially this is fully onsite in Telford (TF3 3AB), but we do operate a hybrid working model which will eventually be considered.

Regular site travel is required as part of this role.

Business Systems & Applications Support

Act as a primary support contact for core business applications, taking ownership of issues through investigation, resolution, and prevention.

Support our ERP platform (SAP Business ByDesign), including configuration assistance, data validation, reporting, permissions, and incident investigation.

Support the SNAP Warehouse Management System (WMS), including integration, access management, data accuracy, and operational issue resolution.

Maintain and support Markem labelling systems, ensuring uptime, accuracy, and alignment with production workflows.

This is not a desktop or helpdesk-only role; the focus is hands-on, customer facing, people centric business support of critical systems.

Operational Technology Support

Support the operational use of scanners, printers, and labelling devices as part of integrated WMS and production environments.

Work with third-party vendors and colleagues to resolve system and integration issues effectively.

Continuous Improvement

Identify opportunities to improve system usage, data flows, reliability, and user experience.

Assist with configuration changes, testing, documentation, and user guidance.

Contribute to improving how issues are prevented, not just resolved.

Projects & Development

Participate in systems and applications improvement projects, including upgrades, integrations, reporting enhancements, and new site or shop floor implementations.

Gain hands-on exposure to live manufacturing systems and operational challenges.

Hands-on business support to help colleagues understand and adopt new systems and ways of working.

Build practical experience that supports progression into systems, applications, or platform-focused roles.

Benefits

• Company pension
• Life assurance
• Free company products
• Free on-site parking
• Food, retail, holidays, cinema, and gyms discounts
• Wellness programmes, including Employee Assistance Program and OnDemand GP service
• Free early access to pay scheme
• Salary sacrifice schemes
• Employee referral scheme

Requirements

What we're looking for:

Experience supporting or working with business applications such as ERP, WMS, or operational systems. Practical experience is valued as much as technical proficiency. You could possess a background in a functional subject matter, or be a key user in a warehousing, supply chain or manufacturing environment.

Understanding of ERP platforms such as SAP, Microsoft Business Central, Oracle etc. or familiarity with warehouse, logistics, or manufacturing systems would be advantageous.

Clear communication and the ability to work effectively with both technical and non-technical stakeholders, building and developing strong relationships.