Business Analyst - Operations

Business Analyst (Banking), London/Hybrid, £450/day (Inside IR35)

We need an experienced BA with a strong background in UK Wealth Management, Private Banking, Investment Management or broader Financial Services, with a particular focus on operational process design and business readiness.

Key requirements:

• Strong Business Analysis and requirements gathering experience.
• End-to-end operational journey and process design.
• Client onboarding, account opening, servicing, fulfilment, hand-offs, exceptions and escalations.
• Process mapping, operating procedures and client/operational journey documentation.
• Client lifecycle management and wealth operations experience.
• Operational controls, risks, approvals, ownership and service levels.
• Business and operational readiness, including launch-readiness documentation.
• Ability to identify operational gaps, dependencies and client/colleague friction points.
• Strong stakeholder management across Operations, Proposition, Platform/Technology, Compliance, Risk and Governance.
• Experience working in ambiguous build environments and bringing structure to requirements and processes.
• Understanding of client experience, conduct, operational resilience and operational risk.