Project Manager

Project Manager - Technology & Operations, 12 month FTC, London/Hybrid, £55,000 per annum

Role Purpose

We are seeking a Project Manager to lead the delivery of a diverse portfolio of technology initiatives across one or more of the following areas: IT Operations, Software Platforms, Digital Products, Automation and AI-enabled solutions.

The role offers exposure to enterprise platforms, cloud technologies, AI products, operational transformation and digital innovation initiatives, making it an excellent opportunity for a Project Manager looking to broaden their experience across modern technology delivery.

Key Responsibilities

Project & Programme Delivery

• Lead the end-to-end delivery of projects from planning through to implementation and transition into BAU

• Develop and maintain project plans, schedules, budgets and resource forecasts

• Manage project scope, milestones, dependencies and deliverables

• Ensure delivery aligns with agreed business outcomes and strategic objectives

• Drive accountability across project teams and delivery partners

Technology & Product Delivery

• Support delivery across software development, SaaS platforms, operational technology and AI-enabled products

• Partner with relevant teams to translate requirements into actionable delivery plans

• Apply Agile, hybrid or waterfall delivery approaches as appropriate to project objectives and team structure

• Facilitate planning, prioritisation, decision making and progress tracking activities as appropriate to the delivery approach

• Coordinate delivery activities required to launch new products, platforms and services into production environments

• Work alongside Product Managers, Engineering, Operations and business stakeholders to ensure successful product releases

• Manage launch readiness, deployment planning, communications and post-launch activities

Governance & Risk Management

• Establish and maintain effective project governance structures

• Monitor project budgets, forecasts and delivery KPIs

• Manage RAID logs and ensure timely resolution of risks, issues and dependencies

• Escalate delivery risks and decisions through appropriate governance channels

• Produce clear and concise status reporting for leadership and stakeholders

Stakeholder & Vendor Management

• Build strong relationships across business and technology teams

• Manage communication between technical and non-technical stakeholders

• Coordinate third-party vendors, implementation partners and service providers

• Ensure stakeholder expectations are managed effectively throughout delivery

Operational Change & Service Transition

• Support organisational readiness, change management and adoption activities

• Ensure users are prepared for new technologies, processes and ways of working

• Coordinate operational handover and service transition into support teams

• Ensure support models, documentation and training materials are established

• Drive smooth implementation with minimal operational disruption

• Collaborate with Service Management and Operations teams to ensure sustainable outcomes

Continuous Improvement & Innovation

• Promote best practices in project delivery and governance

• Identify opportunities for automation, efficiency and process improvement

• Support experimentation and delivery of emerging technologies, including AI and intelligent automation solutions

• Contribute to the development of delivery frameworks and standards across the technology function

Experience & Skills Essential

• Demonstrated ability to successfully deliver technology projects within complex organisational environments.

• Demonstrated experience delivering technology initiatives across multiple domains, including two or more of the following: software development, SaaS platforms, cloud technologies, digital products, automation, AI-enabled solutions or technology transformation programmes.

• Strong understanding of project management methodologies, governance frameworks and project controls

• Experience managing multiple concurrent projects and priorities

• Excellent stakeholder engagement and communication skills

• Strong risk, dependency and issue management capabilities

• Experience with Jira, Confluence, Monday.com, SharePoint

• Ability to communicate effectively with both technical and business audiences