Service Team Lead

Are you highly organised, detail oriented and passionate about maintaining high standards? Come and join our expanding team! 

We are a growing business known for delivering technical services to a range of different clients, including blue chip companies and facilities management providers.

At Norton we pride ourselves on exceptional customer service and fostering an inclusive, respectful working environment where every team member feels valued.

Role & Responsibilities

The role is primarily, but not limited to, the following activities:

• Providing exceptional customer service
• Working to client SLA's and team KPI's with support of Service Manager and Contracts Managers
• Working closely with the Service Manager to mentor and coach other team members
• Conducting annual appraisals and probation reviews
• Reviewing and auditing the team
• Discussing and planning training that arise 
• Play a key part in supporting the integrated management system 

Skills, Experience & Qualifications

Excellent IT skills and use of Microsoft

Oustanding communication skills at all levels, both written and verbal

Problem solving mindset

Building and retaining solid relationships with colleagues and clients

Effective time management 

Previous supervisory or team lead experience

Why work with us?

• Join a supportive and close-knit team in a growing business
• Work with a wide variety of clients
• Contribute to a company that cares about quality and customer service
• Opportunities for personal growth and development
• Full time and permanent employment
• Health Cash Plan Scheme after qualifying period
• Company Pension Scheme
• 20 days annual leave plus bank holidays, increasing each year to 25 days
• Birthday off
• Company events throughout the year

Please send your CV and a short covering letter.