Information Communications Technician Apprentice
The successful candidate will gain experience in providing IT support to both staff and pupils, helping them to use technology effectively in a modern, hybrid learning environment. We're committed to hiring a more diverse team so our staff reflect the diversity of our students - we encourage people from ethnic minority backgrounds to apply.
Role
- Answering the telephone and assisting users
- Responding to tickets on the Helpdesk
- Assisting in the classroom 'live', to ensure teachers understand how to use resourses such as Teams and Class Notebook
- Onboarding new users
- Remote support using TeamViewer
- Assistance with events and assemblies
- Reprographics
- Management of OSX devices
- Solving a variety of complex and intriguing problems that require a keen, enquiring and logical mind
Training
The training will take place at City College Norwich, Ipswich Road one day per week for the duration of the apprenticeship.
Continuation onto a Level 4 apprenticeship such as the Network Engineer, Cyber Security Technologist or Software Developer programs, or development at work or within the Digital sector.
Successful apprentices will also be eligible to apply for the BCS (British Computing Society) and RITTech (professional registration for IT Technicians) membership.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- CITY COLLEGE NORWICH
- Working Week
- Hours of work are Monday to Friday 8am to 4:30pm, including one hour of unpaid break. Staff may also be required to work additional hours and Bank Holidays for school events and public events taking place on school premises.
- Expected Duration
- 2 Years
- Positions Available
- 1
- Closing Date
- Wednesday, 28th May 2025
- Start Date
- Monday, 1st September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
- Maintain confidentiality
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
Norwich School
"At Norwich School, we are all about creating a warm and welcoming environment for our pupils and staff alike. We believe in fostering a culture of inclusion, love, and compassion because we know that’s what helps our pupils thrive academically, socially, and emotionally, and our teaching and support staff are dedicated to making sure every pupil feels valued, safe, and empowered. We are passionate about education as a lifelong journey and as an employer we are committed to supporting the professional growth of all our staff through continuous learning opportunities. From professional development and collaboration, to mentorship programs, we provide a space where dedicated colleagues can work together, reflect on best practices, and stay updated with the latest educational research and best practices. Join us at Norwich School, where we grow together and make a difference every day!" Sharon Coles - Head of HR
- Company
- Norwich School
- Location
- NORWICH SCHOOL, 69-71A THE CLOSE, NORWICH, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted
- Company
- Norwich School
- Location
- NORWICH SCHOOL, 69-71A THE CLOSE, NORWICH, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted