Governance Systems Development Coordinator

Job description

Job responsibilities

Job Purpose

The postholder with be responsible for developing and administering our risk management system (InPhase) to maximise its capabilities, functionality and reporting across the various applications (incident reporting, risk management, clinical audit & NICE / clinical guidelines, patient feedback and freedom to speak up).

This role will also require the post holder to be visible and engage with services and colleagues across the organisation to meet local needs and support governance and reporting processes more generally.

We are looking for candidates with excellent system development skills, a sound knowledge of governance & assurance, coupled with the ability to engage with services, managers and colleagues across the organisation, to support clinical and corporate governance processes more generally.

Experience of system development with InPhase or similar risk management or database systems is required.

Dimensions

• Develop and implement InPhase system triangulation and oversight capabilities and to challenge and communicate potentially contentious information, in areas where there may be barriers to acceptance at a senior level, demonstrating empathy and understanding and providing reassurance.
• To have and in-depth understanding of the InPhase system.
• With support from the InPhase Model Administrators and Model Owners further develop the InPhase system to meet the reporting requirements of the CityCare Executive, Board Committees and subordinate groups. Producing system policies, guidance and standard operating procedures as necessary.

Key Responsibilities

• Maintain strategic oversight of the InPhase health assurance, safety and improvement system.
• Development, administration and management of the InPhase system and its applications to optimise user experience and support robust governance and reporting processes.
• Provision of technical support and training to a diversity of groups and individuals across the organisation to meet individual needs.
• Development and maintenance of robust information systems to support governance and reporting more generally.
• Production of reports and data analytics to support regular reporting to Board, Committees and sub-committees.
• Engagement with national and local groups to learn from excellence, share good practice and implement local system improvements as necessary.
• Development of training materials and user guides using a variety of media to ensure engagement and accessibility.
• To be the main point of contact with the provider (InPhase/Ideagen) and NHIS to resolve any technical issues and stay up to date with system developments.
• To support the governance and risk management function more generally, particularly at an operational / service level.
• To ensure information security protocols are adhered to at all times.
• Lead on the technical liaison between CityCare, Ideagen (InPhase) and NHIS including NHS Mail.
• Assess and manage the impact of any proposed changes to current practice in relation to adoption of new practices.

Management of services, resources and policy:

• Assist in the development of policies and procedures to support the effective development and understanding of InPhase. Take responsibility for their implementation and provide advice to relevant groups and committees on the effective development of InPhase.
• Ensure any risks are accurately described and submitted to the organisational risk register, including any actions to mitigate the risk.
• Ensure user adoption activities are developed in line with team, department and directorate policies and procedures, and that they follow documented best practice.
• Liaise with CityCares IT provider, NHIS, to ensure that any system requirements are met.

Planning

• Ensure communication of changes and developments that impact users is planned effectively.
• Plan and perform training sessions, demonstrations and business change activities, providing guidance and training materials as appropriate.
• Deliver reports, information and analytics in line with corporate and clinical governance reporting and planning arrangements.

Analytical & Judgment Skills

• Analyse, investigate and resolve highly complex platform problems where there may be no precedent set.
• Ability to put forward ideas to other team members whilst listening and analysing other opinions, assessing all the facts and be able to make a valid judgement to resolve the issue.
• QA the design and development of solutions and user adoption activities to ensure user and service requirements are satisfied.
• Provide comprehensive technical and non-technical documentation as required.
• Understand what other organisations are doing in the InPhase system space and apply any emerging best practice within CityCare.
• Ability to translate complex data and technical information into clear, accessible reports for a lay-person.

Communication & Relationship

• Ability to engage with a diverse range of colleagues from service delivery to strategic management using the most appropriate media and platforms.
• Strong team player, good listening skills, able to challenge and influence stakeholders as necessary.
• Supportive, can-do approach, even when faced with resistance.

Person Specification

Knowledge and skills

• Good people skills and ability to engage with and support a diversity of colleagues
• Sound understanding of the principles of good governance and reporting / information flows
• Ability to engage with wider groups and forums both in person and virtual
• Data analysis skills
• Excited by technology and making it infectious to end users to see the benefits of it.
• Excellent written communication skills for broadcasting news as well as writing online training materials.
• Ability to write concise and engaging reports for a variety of audiences
• Ability to analyse complex information from various sources
• Excellent technical skills and ability to develop software / application functionality.
• Ability to analyse current processes and translate requirements
• Ability to use initiative to seek creative solutions to problem solve
• Capable of providing realistic planning to achieve timeframes and build solutions
• Good problem-solving skills and solution focussed
• Ability to prioritise own and others workloads and effectively manage and oversee competing demands
• Ability to effectively plan and report on the status and progress of the plan to a senior leadership team and other stakeholders

Qualifications

• Educated to level 3 (e.g. A-Levels, Access to HE Diplomas, advanced apprenticeships, T-Levels, and BTECs)
• 5 GCSEs (or equivalent) including Maths and English

• Educated to degree level or equivalent
• Project management qualification or equivalent experience
• Database or risk management system training

Experience

• Developing software applications to optimise functionality
• Engaging, with and supporting a diversity of services and colleagues
• BI and data analytics
• Supporting governance and reporting processes
• Provision of training and support (formal and informal) to diverse audiences.
• Working with the InPhase system (or other risk management systems or database systems)

• Experience of working in the NHS
• Experience of change management and influencing organisation culture
• Experience of delivering service improvements or developments
• Administering and developing risk management systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham CityCare Partnership CIC

Address

Aspect House, Aspect Business Park

26 Bennerley Road

Bulwell

Nottinghamshire

NG6 8WR

United Kingdom

Employer's website

https://www.nottinghamcitycare.nhs.uk/