Health Care Support Worker - UTC

Job summary

Are you a dedicated healthcare support worker seeking a rewarding opportunity to deliver direct patient care.

The Nottingham CityCare Urgent Treatment Centre is a Clinician-led service that provides assessment and treatment to people with urgent but not life-threatening health problems

This post will suit an enthusiastic, driven, motivated and flexible individual with experience of working in a dynamic environment.

There is a requirement for flexible 365 day working with shift works covering 06:45am to 10pm daily.

This is a Permanent role working 22.5 hours per week.

Main duties of the job

What your typical day looks like:

Working within a compassionate and professional team of clinical experts.
Creating a positive impact on patients lives, providing face to face clinical support and treatments which will include
Supporting clinicians to perform triage to patients presenting to the UTC with undifferentiated conditions
Performing various clinical procedures within a healthcare setting which includes, recording TPR, B/P, O2 sats, ECGs, venepuncture and others consistent with the role
To provide first contact immobilisation of fractures within protocol and mobilisation advice and care
To provide wound care services within a health care setting
To check and order supplies for use within the service
To provide reception duties within a health care setting as required

About us

We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.

CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.

We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and military spouses/partners. We value the unique skills and contributions you bring.

CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact People Services on ncp.recruitment@nhs.net . CityCare is committed to the protection of vulnerable adults and children.

Job description

Job responsibilities

Job Purpose

To work as part of the Urgent Treatment Centre team, providing support to patients and the team. To undertake delegated tasks and work without supervision where appropriate, reporting back to the responsible clinician.

Dimensions

To support triage to patients presenting to the Urgent Treatment Centre with undifferentiated conditions using protocols and templates
To perform various clinical procedures within a healthcare setting which includes, recording TPR, B/P, O2 sats, ECGs, venepuncture and others consistent with the role
To provide first contact immobilisation of fractures within protocol and mobilisation advice and care
To provide wound care services within a health care setting
To check and order supplies for use within the service
To provide reception duties within a health care setting as required
To handle payments for UTC services as required
To maintain clinical care records according to organisational policy
To ensure consulting areas are prepared and stocked on a daily basis
To assist in the maintenance of ensuring the environment is clean at all times
To ensure communication is maintained with patients, carers and the UTC team throughout the patients attendance at the UTC ensuring a high level of customer care is delivered consistently
To provide a high level of customer service to patients, visitors and carers presenting to the UTC

Key Responsibilities

Clinical Duties

To support the assessment of client needs and respond accordingly with the use of protocols and pathways where appropriate.
To observe confidentiality and maintain a professional image at all times
To ensure clinical environments for self and others are prepared and maintained according to Health and Safety and Infection Control policies in addition to local protocols.
To maintain accurate data input for patients.
To attend appropriate training sessions, including in-service training to take every reasonable opportunity to develop, improve and maintain clinical skills and knowledge
Mentorship of other colleagues as appropriate to the role.

Administrative Duties

To provide a reception service to patients, families and carers answering enquiries in a helpful or welcoming manner as required.
To record client personal details onto the service database as appropriate.
To work with team to facilitate ordering, distribution and maintenance of equipment.
To work with team to facilitate continued development of a needs-led patient focussed service.
To participate in day-to-day activities required to ensure smooth running of the service.
To handle monies taken within the Urgent Treatment Centre service e.g. prescriptions as required.
To provide a welcome reception to visitors to Seaton House when required notifying other departments of visits as required.
To participate in audit/research activity as required.

Specific Duties In support of the Urgent Treatment Centre team

To undertake technical and clinical procedures following appropriate training and assessment e.g. wound assessment and care, urinalysis, blood pressure, peak flow, ECG recording, obtaining specimens, as well as other clinical observations and procedures as required
To undertake treatment activities for simple fractures for adult and paediatric patients following appropriate training and assessment.
To carry out diagnostic testing/analysis as required- (e.g. blood analysis post collection) following training and assessment
To work with UTC clinicians to undertake a range of brief interventions in relation to health promotion where appropriate.
To work to ensure that the UTC environment is clean and suitable for clinical care at all times, this may include clearing bodily fluids on occasion.
To clean and stock clinical rooms in line with agreed processes.

Personal Responsibilities

To act in accordance with and promote the CityCare values at all times
To act as an ambassador for the Urgent Treatment Centre at all times
To be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service
To promote and facilitate evidence-based practice
To be committed to providing a high level of customer service and patient experience
Maintain professional awareness and attend appropriate training as necessary
To participate in the appraisal process and development of own Personal Development Plan to include clinical supervision
To develop a culture within the Urgent Treatment Centre team of continuing professional development, supporting staff in meeting the requirements of the post
To provide clinical support and mentorship to others to meet the requirements personal/professional development plans. This may include, where appropriate, mentoring others through work-based learning programmes.
To engage with Clinical Supervision in accordance with organisational policy.
To liaise with other Agencies as appropriate to ensure comprehensive and collaborative care for service users.

In support of the Head of Service:

To undertake a range of activities as delegated by the head of service and/or their deputy, i.e. audit and administrative duties.

Person Specification

Skills & Attributes

Essential

Able to use internet as an information resource, including searching databases
Good general education
Basic IT and Keyboard skills

Desirable

GCSE grade C or above (or equivalent) in English and Maths

Experience

Essential

Evidence of current clinical experience relative to this post
Evidence of experience and competency of recording base line observations ( to include blood pressure, pulse, respiration, temperatures, pulse oximetry, blood glucose)
Evidence of good organisational and time management skills.
Evidence in areas involving direct patient/professional interface.
Evidence of providing a high level of customer care

Desirable

Previous experience of working in Primary Care, Urgent Care or Emergency Care.
Evidence of previous experience of Wound Care
Evidence of previous experience of venepuncture
Evidence of previous experience of recording ECGs
Evidence of previous experience of carrying out treatments for simple fractures
Evidence of working with adults and children.

Qualifications

Essential

NVQ Level 3 Qualification in Care or equivalent
Care Certificate

Desirable

Willingness to undertake further training as required

Additional Criteria

Essential

Ability to be flexible over hours worked within contracted hours to meet the needs of the service
Ability to work shifts within the operational hours of the service
Ability to work effectively within a multidisciplinary team.
Able to fulfil physical demands of post, this may involve moving and handling, fine motor skills are required for clinical activities such as wound care.
Ability to travel between CityCare bases/ locations.
Proof of vaccination & immunisation status in accordance to Department of Health guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham CityCare Partnership CIC

Address

Urgent Treatment Centre

Seaton House

London Road

Nottingham

NG2 4LA

United Kingdom

Employer's website

https://www.nottinghamcitycare.nhs.uk/

Apply Now

Health Care Support Worker - UTC

Job summary

Main duties of the job

About us

Job description

Job responsibilities

Person Specification

Skills & Attributes

Experience

Qualifications

Additional Criteria

Disclosure and Barring Service Check

Employer details

Employer name

Address

Employer's website

Job Details