Post Covid Care Navigator

Job description

Job responsibilities

Job Purpose

• As part of the Integrated Care system (ICS), City Care is seeking to recruit a Care Navigator who will play a crucial role in establishing integrated health and social care across the City.
• To be an integral part of the delivery of Multi-Disciplinary Team (MDT) meetings and MDT working. Their role includes the identification of patients that may require a health or social care intervention or in complex cases an MDT discussion.

Dimensions

• The post holder will work within Nottingham Citys Primary Networks (PCNs) and within the specialist services acting as the named point of information and a guide to processes for health and social care professionals.
• The post holder will work within the Post Covid service being a point of contact for patients and clinicians to help provide seamless care.
• The post holder will organise local MDTs as well as linking in the right professional into the wider MDT meetings.
• The post holder will provide co-ordination, administrative and data management support to members of multi-disciplinary team within the Post covid service to improve joint working practices leading to more effective patient care.
• The post holder will work collaboratively with Nottingham Health & Care Point.

Key Responsibilities

• To receive referral information from members of the multi-Disciplinary team, coordinating the appropriate response based on clinical / presenting need within the agreed pathways to the most appropriate service/s.
• To make judgments regarding referrals, using triage protocols to ensure that citizens are seen by the most appropriate team / service at the right time to meet their needs. Whilst recognizing the need to involve, or seek advice from, more experienced colleagues as necessary for clinical decision making.
• To be responsible for the co-ordination and to liaise with all relevant statutory and voluntary sector services including the local authority responsible for the patients care to arrange the necessary support.
• To become a self-care champion and support the clinical teams around self-care issues,including social prescribing.
• Be responsible for arranging, attending, and minuting (MDT) meeting and compiling agendas and undertaking associated administrative work and initiating referrals within agreed format / process where appropriate following the discussions. All cases on the list will be reviewed and decisions logged This will include the weekly MDT with secondary care and Primary care.

Data management

• To maintain accurate records of referrals ready to provide data to the wider groups and services.
• To contribute to the integration of health and social care by maintaining up to date recording systems for all agencies within the MDT team and providing information to any member of the neighbourhood team to ease processes and communication in agreement with data protection protocol.
• To be responsible for recording, reporting, and producing evaluation reports which will include evaluation detailing effectiveness outcomes of new roles. To receive, breakdown and co-ordinate data and produce spread sheets for analysis (which shall include identification of referral trends and geographical spread of referrals and interventions to support the delivery of care within the service).
• To record patient interventions on relevant electronic database systems (for example SystmOne or other databases if needed.) and contribute to report generation, analysis, and production.

General

• To be Patient focused when representing the Post Covid service and ensuring that the reception people are given is supportive, welcoming, and helpful.
• To work within the relevant legal frameworks and understand the Data Protection Act and how this is related to the management of confidential information in accordance with health and social care policy.
• To plan work using own initiative, whilst being able to work as a valuable member of a team.
• Assist in the orientation and induction of new starters for the service explaining the Care Navigator role.
• To have excellent IT skills, to include Microsoft Office, Outlook, and Excel.
• To undertake general office duties to support the role.
• To participate in individual appraisal and supervision, contributing to the identification of training opportunities.
• To work effectively as part of a team and to be flexible regarding working hours to meet the needs of the service.
• To undertake supervisory responsibilities including supervision and Professional Development Reviews if required.
• To undertake any additional duties as appropriate and delegated by the clinical service manager.

Person Specification

Knowledge and skills

• Experience of working with reception / telephone environments
• Assertiveness, ability to self-motivate and motivate others.
• Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals.
• Ability to prioritise, organise and delegate workload to meet deadlines.
• Excellent communication and listening skills.
• Awareness of the barriers to effective communication
• Understanding of and commitment to equal opportunities and equity in service delivery
• Ability to work under pressure with constant interruptions requiring skills in multi-tasking, always maintaining accuracy.
• Ability to communicate with a variety of people from patients to the CCG.
• Ability to problem solve and support others in resolving problems.
• Persuasion / influencing skills.
• Ability to manage conflicting issues assertively and sensitively.
• Remain calm under pressure.
• Ability to plan and organise own and teams workload.
• Be flexible in the management / involvement of development and change.

Special Requirements

• Ability to be flexible over hours worked within contracted hours to meet the needs of the service
• Ability to work out of hours
• Full driving licence and the ability to travel between locations.

Qualifications

• Excellent working knowledge of Microsoft Office software
• Experience in admin / business / marketing / customer service environment

• Degree level education
• ECDL qualification
• Working knowledge of Excel and the management of data bases

Experience

• Experience of office procedures working at a high level as part of an administration team / within an administration role
• Experience of dealing with sensitive/confidential information
• Proven administrative experience.
• Leadership & Development qualities

• Experience of working within Multidisciplinary teams
• Recruitment and selection skills
• Proven experience of supervising others, including carrying out appraisals and HR management procedures (including absence and performance)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham CityCare Partnership CIC

Address

Aspect House, Aspect Business Park

26 Bennerley Road

Bulwell

Nottinghamshire

NG6 8WR

https://www.nottinghamcitycare.nhs.uk/