Digital Product Manager - Live Services

Job description

Job responsibilities

The Senior Product Manager for Live Services is a senior role within the Digital Products function, responsible for the full lifecycle management of the Trust's core applications. The postholder provides leadership to the Applications Management Team, maximising efficiency and leading by example to ensure the delivery of a high-quality service. A key focus of the role is to work with managers and healthcare professionals to understand their business needs, establish best practices, and contribute to the Trust's Service Improvement Programme. Strategically, the manager will contribute to the development of the Digital Services Annual Plan and advise the Trust on making the best use of its systems. Operationally, the postholder is responsible for ensuring all changes to live systems are implemented in a controlled manner, minimising disruption to services. This involves working closely with technical teams to transition changes into the live environment safely. The manager will coordinate incident management during software failures , ensure Root Cause Analysis is completed following major incidents , and maintain comprehensive documentation, including release schedules and operational procedures for all core products. The role is based at the QMC campus with support for hybrid working, though travel between campuses and nationally will be required.

Person Specification

Qualifications & Training

• Educated to degree level in a relevant subject or possess equivalent significant experience.
• Evidence of continuing professional development.
• ITIL v3 or v4 Foundation Certificate.

• Management or leadership qualification or equivalent experience.
• PRINCE2 Foundation or an equivalent project management qualification.

Experience

• Significant experience in the implementation, administration, and support of complex IT applications within a large and complex organisation.
• Experience in line managing technical staff, including workload management, appraisals, and performance management.
• Demonstrable experience of managing the full testing lifecycle, including the development of test plans and the coordination of User Acceptance Testing (UAT).
• Experience of working within a formal IT Service Management framework (ITSM/ITIL), particularly in relation to change, incident, and problem management.
• Experience in managing relationships and communicating with third-party software suppliers.

• Experience working within the NHS or another large healthcare organisation.

Knowledge

• In-depth specialist knowledge of application management, system configuration, and support processes.
• A good understanding of IT Service Management (ITSM) principles and frameworks.
• Knowledge of project management methodologies and their application.

• An understanding of NHS information governance and data quality standards.
• Knowledge of specific NHS clinical or administrative information systems.

Skills & Abilities

• Excellent analytical and problem-solving skills, with the ability to methodically investigate and resolve complex technical issues.
• The ability to communicate complex technical information effectively to a diverse range of stakeholders, both technical and non-technical.
• Excellent planning and organisational skills, with a proven ability to manage and prioritise competing demands and meet deadlines.
• The ability to lead, motivate, and develop a technical team to ensure a high standard of service delivery.
• Excellent interpersonal and stakeholder management skills, with the ability to build and maintain effective working relationships.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

QMC Campus

Derby Road

Nottingham

NG7 2UH

Employer's website

https://www.nuh.nhs.uk/