NRC Academy Business Manager & Advanced Analyst
Job summary
The post holder will oversee the set-up, delivery and service management of the NRC Academy (NRCA) processes, manage the budget and grow business. The postholder will contribute towards the NRCA being financially sustainable within three years of operating, working closely with the NRCA Lead.
This role will also provide specialist advice and guidance on data, analysis and measurement within a wide range of domains (e.g. KPIs within the service specification, clinical quality, patient experience and wider economic benefits).
The post holder will work closely with colleagues in the NRC to populate performance slides and inform performance meetings, undertake and manage discrete projects across the full range of data collection, collation, analysis and presentation activities.
The post holder will manage the development of the NRCA and data reporting alongside the NRCA Lead, Head of operations and Director of the NRC. This will be the first national training function for rehabilitation and presents an exciting opportunity for an individual with drive and expertise in finance and business administration to develop a service from the outset.
Development of information systems to monitor performance both operationally and strategically against targets for the NRCA will be crucial.
For questions about the job please contact: NRC Academy Lead, Lal Russell lal.russell1@nhs.net
Main duties of the job
The successful candidate will:
Support the NRC Academy Lead in the set up set-up, helping to facilitate the running of courses, promote, market and income generate etc.
Drive processes to support the Clinical Academic and NRC Director to delivery of ambitious targets to set up the NRCA to fulfil it's national ambition.
Provide operational expertise and management support to the NRCA.
Provide strong, visible leadership within the service as part of a multidisciplinary team.
Be responsible for all bookings for courses including any venues required and payment mechanisms.
Contribute to meeting key performance indicators including course delivery, access targets and finance.
Allocate resource accordingly to achieve the training and education plan for the NRCA.
Work with universities and other external partners to administer the appropriate payment mechanism for any joint courses.
To understand the role in more detail, please read the attached job description and person specification documents.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
The NRC is a new, purpose-built 70-bed facility, built on the Stanford Hall Rehabilitation Estate near Loughborough, delivering a centre of excellence to improve rehabilitation services in England.
We are looking for ambitious and dedicated individuals to join this journey to rehabilitation excellence, transforming outcomes for patients.
Find out more about the NRC on our website: www.nationalrehabilitationcentre.nhs.uk
The NRC Academy Business Manager and Advanced Analyst will be crucial in the successful development and day to day running of the NRC Academy.
Key responsibilities include:
- Supporting the NRC Academy Lead set up and develop the Academy including the online platform and booking system.
- Reporting on performance at a strategic level.
- Organising training events, coordinating financial transactions, venue, catering and participant comms.
- Contribute to KPIs including course delivery and income generation.
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
Person Specification
Training & Qualifications
- Post graduate qualification or equivalent learning/experience
- Evidence of continued personal development
- Master's or above in relevant fields e.g. informatics, analysis, statistics or operational research
Experience
- Proven experience working within an Information or Analysis role
- Detailed analysis & validation of various types of data to inform assessment of performance of complex organisations and to help identify opportunities for improvement
- Highly developed specialist knowledge underpinned by theory and experience in using statistical & analytical techniques and information analysis, acquired though degree level or equivalent
- Very high level of computer literacy & technical competence - including understanding of a range of additional data analysis querying tools (e.g. MS Excel, Access, SQL etc)
- Experience in developing tools using Business Intelligence software (e.g. Qlikview, Tableau, SSRS)
- Experience of supervising staff/leading projects
- Detailed knowledge & understanding of Health Informatics - including healthcare datasets (particularly secondary care), data quality, national strategic control mechanisms for data management, definitional guidance & data protection
- Experience of using both quantitative and qualitative data to assess performance of complex organisations
- Experience in a service improvement setting using a range of service improvement and quality management tools
- Experience in an acute hospital setting
- Experience with healthcare quality frameworks
- Experience with NHS performance management & measurement
Communication and Relationship Skills
- Excellent written and verbal communication skills
- Excellent interpersonal and team working skills
- Ability to communicate complex (potentially contentious / sensitive) analytical issues to groups at various levels
- Able to interpret the client's needs, to ensure that the most appropriate data/information is provided
- Ability to deal effectively with a range of queries from Directors, Managers, project leads and clinical staff.
- Ability to train others in range of data, measurement and analytical topics.
Analytical and Judgement Skills
- Innovative thinker with the ability to identify and consider alternative ways of enabling data to be collected and presented where conventional options are not available.
- Ability to source data from a variety of sources.
- Able to act as an expert in field of data capture, manipulation and dissemination.
- Ability to manipulate data from a variety of sources and present in the most appropriate format (maps, charts, tables etc).
- Ability to analyse, interpret and present highly complex information from large data sets
- High level of numeracy with good problem solving and attention to detail
- Strategic thinker
Planning and Organisation Skills
- Excellent organisational and planning skills
- Ability to prioritise own workload
- Ability to manage a series of concurrent and consecutive pieces of work.
- Ability to adapt to interruptions and changing priorities
- Set own priorities and develop work programmes for department
- Ability to organise pieces of work, coordinating input from other people over several months, to ensure completion in a timely manner. Projects timeframes may vary from weeks to 12 months.
Physical Skills
- Able to use a computer for prolonged periods
Other requirements specific to the role (eg be able to drive or work shifts)
- Must be able to work across campuses
Commitment to Trust Values and Behaviours
- Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Nottingham University Hospitals NHS Trusts
Address
National Rehabilitation Centre
Stanford Hall Estate
Loughborough
LE12 5GF
Employer's website
https://www.nuh.nhs.uk/